Pelton Brothers Transport Paris ON

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HeatherSim

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Jan 4, 2017
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Brad took load this morning and hour after paperwork sent he emails saying he has to back out as driver has family issues and has to get him home asap. Has my customer info now and on my DNU list.....grrrr...love starting all over again. Called Brad on this and he had a fit, started swearing and hung up. DNU DNU DNU
 
Now I am sure it has been awhile since we last used Pelton, but they have been around for years and I have never experienced, nor even heard of bad service from them. I am not disputing your recent experience, just extremely surprised.
 
HeatherSim said:
Brad took load this morning and hour after paperwork sent he emails saying he has to back out as driver has family issues and has to get him home asap. Has my customer info now and on my DNU list.....grrrr...love starting all over again. Called Brad on this and he had a fit, started swearing and hung up. DNU DNU DNU
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Has your customer info if he did the load too. Sounds a little paranoid carriers are all out to steal your customers. Pelton has been around 30 years and shit happens.
 
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It happens.. I've been working with Brad for years.. back even when he was with Mid America... straight shooter.. Likely he did have an issue with a driver that was beyond his control.
 
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HeatherSim said:
Brad took load this morning and hour after paperwork sent he emails saying he has to back out as driver has family issues and has to get him home asap. Has my customer info now and on my DNU list.....grrrr...love starting all over again.
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Better than Brad not calling you and finding out that he abandoned the load. I say Kudo's to Brad for taking the time to call you so you have an option to deal with it because lately carriers don't even call. I guess that's the difference still between carriers in the 519 area code as opposed to the 905 area code.
 
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We don't match with Pelton very often (once or twice a year only). That said... they have always done the job and done it well.

I don't think you have anything to worry about.

They are one of those handful of great little flatbed carriers that have been around forever.
 
HeatherSim said:
Brad took load this morning and hour after paperwork sent he emails saying he has to back out as driver has family issues and has to get him home asap. Has my customer info now and on my DNU list.....grrrr...love starting all over again. Called Brad on this and he had a fit, started swearing and hung up. DNU DNU DNU
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Kind of sounds like you were going to be pissed whatever happened ... You're pissed that he called. You'd be pissed if he didn't call. You'd likely be pissed if he didn't do exactly what you wanted, when you wanted, and how you wanted.
Brad doesn't have fits, and doesn't swear at people he works with. He's been in the game far too long to let emotions get the better of him.
Hmm ... kind of makes you wonder though if he found out something about you that everyone else should know ??????

This forum isn't exactly the place for one-off rants and hissy fits. Save that shit for FaceBook and Twitter.
 
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Michael Ludwig said:
Kind of sounds like you were going to be pissed whatever happened ... You're pissed that he called. You'd be pissed if he didn't call. You'd likely be pissed if he didn't do exactly what you wanted, when you wanted, and how you wanted.
Brad doesn't have fits, and doesn't swear at people he works with. He's been in the game far too long to let emotions get the better of him.
Hmm ... kind of makes you wonder though if he found out something about you that everyone else should know ??????

This forum isn't exactly the place for one-off rants and hissy fits. Save that shit for FaceBook and Twitter.
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Hi Michael and thanks for your insight. When we post a load, take numerous calls, quote it off to our customer, make a 1st time deal with a new carrier, get their package, do up the paperwork, email it to them, just for them to email and cancel an hour later is a waste of time an energy for all involved. It is imperative for dispatchers to ensure with the driver in question that things will work prior to taking customers loads. Unless of course you like to work twice on things Michael. That is not how we operate, and when we call the carrier to get more details as to his cancellation and he curses, yells then hangs up on ones ear are definately not the carriers we would ever want to use to haul our customers freight. This is not a one off rant nor hissy fit and would never have been posted if things were handled in a professional manner. We find your comment about Pelton knowing something about us that others should know as highly offensive, unprofessional and unwarranted.
 
Family issues can and do arise after booking freight, drivers are people too ya know. The fact that you are so fixated on your reasoning that someone needs to justify or even elaborate on why they canceled after they have already said that the driver has had family issues come up just doesn't sit right with me. Cancellations happen, we learn to move on.

Either way, I agree the cursing is unnecessary and unprofessional however it just doesn't seem to be what you're really frustrated about.
 
Straight up ... I don't give a rat's ass what you think about my comment. What I said is not insight. You pissed me off with a completely unwarranted post.
Here's my issue ... Without any thought, hesitation, consideration, or investigation beyond that of your own inconvenience, you decided, on your own, to besmirch the name of an excellent carrier that probably hasn't got more than a handful of black marks against them in 40+ years of business and service to this industry and insisted on this forum that everyone that would, could, or should listen to you, add them to their DNU list.
Obviously the chapter on how to win friends and influence people has passed you by. Has it occurred to you that maybe, just maybe, the man is making a legitimate claim ???
As for my comment being "highly offensive, unprofessional and unwarranted" ...
Highly offensive? I hope so. Maybe next time you'll think before you making such a comment.
Unprofessional? I suspect you'll find many here that disagree with that.
Unwarranted? If I'm out of line, my peers will let me know.
It's too bad that we don't know who you are or who you work for as I would, based simply on the extent of this post, insist that my staff add you to our DNU list.
Furthermore, you know exactly who I am and who I work for, and I ask you, beg you in fact, to please add me to your DNU list. Frankly, the thought of doing business with companies like yours makes my stomach turn.
 
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Pelton works direct for one of my customers, they are the house carrier for the. For that reason we don't match up (we handle their ltl or off locations) but based on the customers reviews would not hesitate to book them else where. Said customer does not take any BS, and wouldn't stand for no shows or consistent cancellations.
 
@HeatherSim ; what were you hoping to achieve by calling Pelton, after Brad explained to you, he had to cancel your load due to a driver family issue? Did you think you were entitled to know exactly what that driver family was?
I am also failing to understand, how wasting time (as you mentioned), setting up carriers, sending confirmations, tracing, booking caused such a post about a reputable carrier? I would think it's apart of the job.
I hope you ended up getting the load recovered and delivered to the customer in the timeline agreed; if not, I am sure the customer will give you another shot.
 
Cancellations happen on both sides of the spectrum. You can get mad about it but what does that do other than sour relationships? You had a reputable carrier entered into your system for next time, instead it is possible you have lost that connection. This week, we have had at least 4 cancellations regarding booked loads, and I refuse to take out my frustration out on who I booked with. I won't even demand an explanation because I know things happen that are outside of our control. Likewise, if I have to give a load back I hope by offering the truth we can move past the occurrence rather than be met with judgement. Most of us are hopefully professional in how we deal with our daily issues, and like it or not, those inconveniences and how we choose to deal with them are apart of what makes our skillsets unique. Gotta roll with the punches!
 
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