New Evolution in Double Brokering Scams: Impersonating the SHIPPER

AgentSmith

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Jan 16, 2019
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Not sure where to post this, I read it on a USA based freight broker forum, I dont know if it is against forum rules to post links to other forums so I will copy and pate the text

The Double Broker Bounty Hunter here. I am also the Director of Fraud Prevention at the National Owner Operator Association (NOOA). There is not a part of this scam that we have not analyzed and mitigated through education, mostly to carriers (who will listen). Every time we think we have the scammers figured out they change tactics. Every time they do, my team reverse engineer the scam to develop defenses. Every couple of months, a new element is introduced.

Here is the latest twist: impersonating the SHIPPER. Scammers are using legit carrier MCs to book loads like usual (their own fake carrier MCs or stealing MCs off SAFER). Here is the twist… the scammer acts as a SHIPPER and hires another broker to procure a carrier.

This scam specifically preys on Brokers. Small and medium brokers are always looking to increase their book of business so when a scammer posing as a big box retail Transportation Manager calls, hungry brokers are more than willing to earn their business and set up a trial with the new shipper customer, and the scamming shipper starts feeding the new broker loads that the scammer booked.

The broker then unknowingly double brokers the load to a carrier. The carrier submits their invoice and is paid. The paperwork gets back to the original broker, and the scammer is paid as the carrier. The broker who was scammed is not paid.

There could literally be dozens of loads that the broker unknowingly double brokered and they don’t realize it until the new “shipper” fails to pay the bills. The second broker is now on the hook for hundreds of thousands that they won’t be paid, and can be accused as a double broker earning a $10k fine for every occurrence by DOT.

This is the most dangerous DB scheme yet, and can drive a small or medium broker out of business in as little as 30 days.

Brokers, vet your shippers very carefully. New shipper comes along, verify the people you are working with by contacting the corporate logistics department to verify the individual.

We are working to reverse engineer this to develop defenses, but if you don’t know the shipper from a long term relationship, verify the identity.

When we have a viable defense in place, we will share it with the group. As always the only sure fire method of a real broker to ensure their load is not scammed is verification at the shipping location. This requires however that the shipping warehouse or 3PL takes the time to verify the driver and carrier info on the side of the truck. If the load fell into the hands of a scammer, you will at least know what carrier really has the cargo, and make contact with the carrier using SAFER info. You have no idea how may attempted double brokerings and cargo theft attempts the DBBH have thwarted this way at the request of our broker clients.

We have hit the point that scammers are causing not only carriers and brokers to be suspicious of each other, but now they are dragging the shippers into the crossfire.

Brokers, be good to your shippers, and don’t try to hide the problem. Coach them to instruct their warehouses and 3PLs to improve their checkin logs so these loads can be positively tracked on paper. It may be the only way to figure out what happened to a stollen load or who really needs to be paid on a double brokered load. Consider a third party audit team to follow suspect loads or random loads by having the team coordinate with shippers and receivers to verify carriers.

These scammers are not opportunistic carriers trying to make a few bucks on the side. These are professional international con artists who are stealing BILLIONS from this industry annually. They are using some of the money to develop new ways to infiltrate the industry to perpetuate their earnings indefinitely, or finance other sophisticated scams in other industries that they may be involved in. We have to be open with each other, all parts of this industry, to make it easier to identify these scammers as they come around.
 
I've personally seen this.

Someone reached out to me posing as a Transportation Manager looking for additional carriers. I'll see if I can find the email, I don't remember the company they chose but it was a midsized company that I had heard of before.

They didn't get very far as we have a lot of hoops to jump threw to get approved for credit. But this could wreck a small broker who doesn't have any checks in place.
 
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It definitely does happen, I saw a transport manager post on their LinkedIn that someone was impersonating their company and to not respond to the inquiries. Any carrier or broker that does their due diligence would not have a fake client pass through their preliminary vetting process. Clients, just like other partners like carriers and brokers should not be exempt from the standard process, you may not want to offend your client but you also dont want to be out a couple hundred grand. Anyone who lets this happen is to be blamed and no one else, falling for a fake customer scam is on the same level is the Nigerian prince and other romance scams, they want you to act on your feelings of landing a big fish
 
It definitely does happen, I saw a transport manager post on their LinkedIn that someone was impersonating their company and to not respond to the inquiries. Any carrier or broker that does their due diligence would not have a fake client pass through their preliminary vetting process. Clients, just like other partners like carriers and brokers should not be exempt from the standard process, you may not want to offend your client but you also dont want to be out a couple hundred grand. Anyone who lets this happen is to be blamed and no one else, falling for a fake customer scam is on the same level is the Nigerian prince and other romance scams, they want you to act on your feelings of landing a big fish
damn!!! the nigerain prince just offered me USD 10million ....
 
My first clue would be a transportation manager of a big shipper calling me out of the blue. These folks get hundreds of calls every week from people who want to move their freight.. no need for them to reach out to anyone.
True 100% all of my shippers are telling me they are fielding 10 calls a day at least and a major shipper is reaching out during a recession??? Some folks need to use their pumpkin for something other than a hat rack. It all honesty they deserved to get screwed if they are that dumb.
 
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Is double brokering not a form of fraud and theft? They doing this when they have no intention of paying?
 
Double brokering can be called a number of things. Certainly fraud is the right name when the double brokering party has no intention of paying the actual carrier. Unethical and scummy is appropriate when the double broker is too lazy to source his own carrier and pawns the load off to another broker, diluting the rate and stretching the lines of communication so that no one knows who is actually hauling the freight. It isn’t really criminal until someone doesn’t pay the carrier who hauled the freight. Until then it just smells off…to me anyways.
 
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Double brokering can be called a number of things. Certainly fraud is the right name when the double brokering party has no intention of paying the actual carrier. Unethical and scummy is appropriate when the double broker is too lazy to source his own carrier and pawns the load off to another broker, diluting the rate and stretching the lines of communication so that no one knows who is actually hauling the freight. It isn’t really criminal until someone doesn’t pay the carrier who hauled the freight. Until then it just smells off…to me anyways.
It's usually fraud. If the party paying the freight bill hires x as their broker, they expect the broker has a CARRIER partner and not a broker partner. They may acknowledge a multi-leg scenario where the first mile or final mile is third party but that's it.
 
It's usually fraud. If the party paying the freight bill hires x as their broker, they expect the broker has a CARRIER partner and not a broker partner. They may acknowledge a multi-leg scenario where the first mile or final mile is third party but that's it.
If fraud is a crime, which I believe we all agree it is, then double brokering a shipment doesn’t fit the definition of fraud unless the carrier hauling the freight does not get paid. In other words he/she was defrauded of their rightful payment. If a broker decides to use another brokers services to move a customers freight, provided everyone gets paid their agreed amounts, there has been no fraud. Deceit, yes, unethical or unprofessional behaviour, certainly. A lack of experience or sheer laziness, perhaps.
 
If fraud is a crime, which I believe we all agree it is, then double brokering a shipment doesn’t fit the definition of fraud unless the carrier hauling the freight does not get paid. In other words he/she was defrauded of their rightful payment. If a broker decides to use another brokers services to move a customers freight, provided everyone gets paid their agreed amounts, there has been no fraud. Deceit, yes, unethical or unprofessional behaviour, certainly. A lack of experience or sheer laziness, perhaps.
In business, the only difference between deceit and fraud is that fraud is criminally punishable. But it's the same offence.
 
In business, the only difference between deceit and fraud is that fraud is criminally punishable. But it's the same offence.
Exactly my point. One is criminal, the other morally repugnant and unethical. Both of which fall under the “stay far away category” in my books.
 
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