I've had them cut off since 2004, this year I ended cutting them off on freight as well. I had sent them on a load which required a clean odourless food grade trailer which was all over my fax, and I had specifically stated atleast 5 times during our conversation. They sent in a triler that had just had a fresh paint spill in it that morning. They sent the truck in and felt I should pay a mispick because their trailer was refused, even though they knew that the trailer would be refused due to the smell...