Kuehne+Nagel
- Thread starter Wiley One
- Start date
30
Contact Mohammad - mohammad.bintahir@Kuehne-Nagel.com
He is an AP Supervisor and yes...he works off statements as do the rest of his team. Send him one in a PDF and Excel format.
Let me know how you make out with this.
He is an AP Supervisor and yes...he works off statements as do the rest of his team. Send him one in a PDF and Excel format.
Let me know how you make out with this.
It's not the statement part as it's the just telling us now that it's a statement we need. Good thing we didn't take 6 months to deliver the freight.
K&N is one of the largest freight forwarders in the world as most of you know.
I have found that when dealing with the big players it pays off to find out quick what their individual policies are.You are wise to either call or email them with a quick introduction and to determine some important information before you start having issues.
1. Proper address where invoices should be mailed or emailed to.
2. Who is the accounts payable contact.
3. What information or reference numbers do they require.
4. What format do they prefer to receive invoices.
5. What time frame can you expect payment.
You will know from the start what you need to do to get paid quickly, and more important you will now have a contact going forward who can assist if there is a problem.
Never underestimate the benefit of a contact in the "accts payable" dept. It is just as important as the contact who gives you the freight.
This is even more important when dealing with an Ocean or Air customers. They have their own language and way of doing things.
They will appreciate the call, it might save them some problems down the road as well.
I have found that when dealing with the big players it pays off to find out quick what their individual policies are.You are wise to either call or email them with a quick introduction and to determine some important information before you start having issues.
1. Proper address where invoices should be mailed or emailed to.
2. Who is the accounts payable contact.
3. What information or reference numbers do they require.
4. What format do they prefer to receive invoices.
5. What time frame can you expect payment.
You will know from the start what you need to do to get paid quickly, and more important you will now have a contact going forward who can assist if there is a problem.
Never underestimate the benefit of a contact in the "accts payable" dept. It is just as important as the contact who gives you the freight.
This is even more important when dealing with an Ocean or Air customers. They have their own language and way of doing things.
They will appreciate the call, it might save them some problems down the road as well.
30
Good post whatiship.
We had issues when dealing with K&N in the beginning. Basically too many hands receiving paperwork. Not the right code on invoices, wrong bills being sent, incorrect descriptions etc. It was one thing after another. But once it all got straightened out AND I found someone in A/P that "cared" about our account and getting things on track - things ran a lot smoother.
No issues now. They request regular statements which we send in both formats they need. And if there are any "hiccups" with invoicing - they are corrected and resent immediately. No delays.
We had issues when dealing with K&N in the beginning. Basically too many hands receiving paperwork. Not the right code on invoices, wrong bills being sent, incorrect descriptions etc. It was one thing after another. But once it all got straightened out AND I found someone in A/P that "cared" about our account and getting things on track - things ran a lot smoother.
No issues now. They request regular statements which we send in both formats they need. And if there are any "hiccups" with invoicing - they are corrected and resent immediately. No delays.
30
All the more reason to go with a broker who doesn't make you jump through hoops just to get paid. K & N may be large, but there are over 20 thousand brokers out there, and a few of them are straightforward to deal with.
I'll take my brokerage for example. We bend for the carriers' sake... some are small mom and pops who write out invoices in longhand, and a few don't submit invoices at all. So long as they submit a POD and a remit to address, we'll take it from there. The hard reality is that many carriers, although smart and capable, aren't run by college grads. And many more don't have the time to visit and revisit, re revisit, and to re re re visit invoices because they don't look quite right to the broker.
We bend and flex because it is OUR days to pay on the line. Am I going to drag out a payment for six months because a carrier didn't dot all his I's and cross all his T's on the invoice ?.. that would be really stupid. My days to pay are my calling card... anything that gets in the way of increasing my days to pay is a BAD THING, even when that bad thing is self inflicted bullshit devised by idiots who should have been fired a long time ago!
And then of course, there's being easy to do business with. If the broker is an asshat with a lot of gibberish and "policies", he/she will drive away good carriers who simply want to move freight, get paid and move some more freight.
I'll take my brokerage for example. We bend for the carriers' sake... some are small mom and pops who write out invoices in longhand, and a few don't submit invoices at all. So long as they submit a POD and a remit to address, we'll take it from there. The hard reality is that many carriers, although smart and capable, aren't run by college grads. And many more don't have the time to visit and revisit, re revisit, and to re re re visit invoices because they don't look quite right to the broker.
We bend and flex because it is OUR days to pay on the line. Am I going to drag out a payment for six months because a carrier didn't dot all his I's and cross all his T's on the invoice ?.. that would be really stupid. My days to pay are my calling card... anything that gets in the way of increasing my days to pay is a BAD THING, even when that bad thing is self inflicted bullshit devised by idiots who should have been fired a long time ago!
And then of course, there's being easy to do business with. If the broker is an asshat with a lot of gibberish and "policies", he/she will drive away good carriers who simply want to move freight, get paid and move some more freight.
30
The world of dealing with large companies, whether they are direct shippers or brokers is the same. The downfall to them is that when things are messed up, it takes longer than anyone would like to fix.
20
I believe that K & N is a european company. If you have ever dealt with a european company, you know that they do not do things like we do here in north america. Six months is rather quick from my experience.