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Anyone else have problems with renewals since April?
I received our renewal in June. The whole pre-printed renewal application was wrong. Weights weren't correct for 85% of my tractors.
All weight registrations in the U.S. were wrong. Canada is in Kgs, U.S in LBS. Some dolt converted my U.S weights to kgs, which when showing up on the cab-cards indicates a vehicle is 42,000 lbs under required registered RGW. Instead of 80, 000 they show 38,000.
To make matters worse, the local IRP office couldn't help. IT supports only recommendation was to redo it all myself, send my forms with their forms and a cover letter to explain their mistakes.
I did everything they asked, submitted everything July 4. July 22 I get the information back with very little evidence things have been rectified. I noticed the RGW for some of the tractors are still wrong.
IT says oh it will be ok, the changes still haven't caught up with their programs. Local office says to bring it in anyway, but if they are still not right at processing time, they can't do it.
Delemna is..... the fleet registration expires july 31.
The whole new system is riddled with mistakes,stinks of incompetancy, the local support people don't have any proper training to help you through the process and can only send you to IT support. Then, if your lucky, you might connect with someone that can speak coherant English and there isn't a damn thing you can do about it.
Any other time I've done a renewal, I've never been ,more than 20 minutes in the local office to finalize the transaction. Yesterday, they tell me I could be an hour or more. WTF???
I have an appointment tommorrow to pick up my registrations and cab-cards. Hopefully, after I've done all their work for them, they can actually get the renewal right.If not, I'll be scrambling to get another appointment early next week or I'll have 50 tractors grounded all over N. America Wednesday at midnight.
I received our renewal in June. The whole pre-printed renewal application was wrong. Weights weren't correct for 85% of my tractors.
All weight registrations in the U.S. were wrong. Canada is in Kgs, U.S in LBS. Some dolt converted my U.S weights to kgs, which when showing up on the cab-cards indicates a vehicle is 42,000 lbs under required registered RGW. Instead of 80, 000 they show 38,000.
To make matters worse, the local IRP office couldn't help. IT supports only recommendation was to redo it all myself, send my forms with their forms and a cover letter to explain their mistakes.
I did everything they asked, submitted everything July 4. July 22 I get the information back with very little evidence things have been rectified. I noticed the RGW for some of the tractors are still wrong.
IT says oh it will be ok, the changes still haven't caught up with their programs. Local office says to bring it in anyway, but if they are still not right at processing time, they can't do it.
Delemna is..... the fleet registration expires july 31.
The whole new system is riddled with mistakes,stinks of incompetancy, the local support people don't have any proper training to help you through the process and can only send you to IT support. Then, if your lucky, you might connect with someone that can speak coherant English and there isn't a damn thing you can do about it.
Any other time I've done a renewal, I've never been ,more than 20 minutes in the local office to finalize the transaction. Yesterday, they tell me I could be an hour or more. WTF???
I have an appointment tommorrow to pick up my registrations and cab-cards. Hopefully, after I've done all their work for them, they can actually get the renewal right.If not, I'll be scrambling to get another appointment early next week or I'll have 50 tractors grounded all over N. America Wednesday at midnight.