This was almost a year ago, we have since worked for this broker. The situation was a misunderstanding, missing information on both sides. I believe they were just heated when they decided to post this as I do not just pull a truck from a load for the sake of doing nor do I go directly to a customer, I don't like when people do that to us so I would never do that to someone else.
We are constantly praised for our updates, punction and willingness to go that little extra to get the job completed.
Thank you to whomever it was that reached out to us to tell about this site and about this post; it is appreciated.