How would you handle this?

PackRat said:
This is going to start something I'm sure...BUT.....what does the rate have to do with it after the fact? If the carrier agreed to do the job and agreed to the rate then the onus is on them to provide the service they committed to. (Excusing any weather/mechanical/extenuating circumstances beyond the carriers control of course.)
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The rate has a everything to do with service. When a poor rate is either offered or accepted the person/broker doing the offering should NOT be surprised when the commitment is not fufilled. Only a bottom feeder would have hauled 30' to the island for the offered/accepted rate and the broker received bottom feeder service.

As was previously mentioned, the rate was the equivalent of a buck and a half a mile LESS the $750 round trip ferry charges. Couple that with there being minimal (at best) freight on the island, the whole equation was a recipe for disaster! I haven't even touched on the original schedule that was barely doable with out a hic-cup!

Poor rates =Poor service, the two go together like PB & J

Pay peanuts, get monkeys
 
I did not mean to insult you about your rate but the truth is the truth. And yes you got burned on the sevice end. If you think he got $10,000.00 for the trip then that must mean his other freight paid nearly twice what yours paid as yours took up 2 thirds of his trailer and you figure he got $5600.00 for the other third of a trailer. So this is probably why he was late he was giving the better service to the higher paying freight.
 
Ralph the Trucker & T800...

Please identify yourselves so that everyone will know which companies you work for so that they can avoid you. At least so I never, ever use your companies if these are truly how you act in this business. You 2 are a big part of what's killing this industry with those actions.

To think that you can load some freight, agree to the terms and conditions and something else comes along and maybe pays more, you disregard the agreement you made and give shitty service because someone paid more for the rest of the truck? You then disregard the original agreement you made?

Doesn't your signature on a confirmation mean anything?

Does your word and integrity mean nothing to you?

Really good solid guys you 2 are...
 
I have to agree with Manitoba. If you don't like the rate don't take the load but please don't try to justify service failure with that nonsense.
 
I find it interesting that several people complain about companies providing bad service and in the next breath justify that bad service.

If you don't think the load pays enough, don't take it. If you think you can make it work and you take the load, MAKE IT WORK! If you use the excuse of "it didn't pay enough for me to get it there on time" then you have the same ideals as the bad brokers. You offer to do something knowing full well that you won't. The rate here is not the issue because the carrier found it to be good enough to accept the load with all of the restrictions. No excuses after he accepted it.
 
That was my point above RK in MB. T800 and Ralph, the question was never about the rates. It was about the carrier arriving 2 days late and then requesting layover charges. Making excuses after the fact for bad service is just that...bad service.
 
PackRat said:
That was my point above RK in MB. T800 and Ralph, the question was never about the rates. It was about the carrier arriving 2 days late and then requesting layover charges. Making excuses after the fact for bad service is just that...bad service.
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I was agreeing with you, Manitoba Moose and Michael K on this one. I guess the one thing that all of us on this forum can agree on is that we don't like excuses.
 
I think you better read my posts again. In several places i stated that he should have kept up his end of the deal and that you should not have to pay a waiting time charge. If you ever use my company you will have no worries about your freight. When i sign a confirmation its a done deal. I have had a couple of instances over the years where i have accepted LTL freight and could not find enough to fill out my truck and i ran with what i had because i had committed to my customer.
 
Looks like I opened up a can of worms when I said anything about the rate. I did find it a little skinny but if you took it you live with it.

I am not saying forsure that T8 and Ralph are drivers but I do know a bunch of posters on with website are drivers.

Everyone can have an opinion and do on most subjects if Moose didn't want the comments on rate brought in he should never have brought the rate up.
 
Moose, please re-read my post. I didn't say that one should NOT honor their commitment to a shipment. I still maintain there is a direct corelation to poor rates and poor service. What do you think is discussed most on this forum. Those two exact topics because they go hand in hand.

ps: By telling us what your freight paid you opened the door to discussion either favorable or negative.
 
If you go back to the start of this thread, I never said anything about rate. I asked if I should pay waiting time for someone who showed up 2 days late. That was the original question...

The rate only came up after someone asked and I have nothing to hide so...

And then this thread went real south from there.

I apologize to all if I crapped on a member of this board but at the end of the day, all we have as individuals is our intergrity. That's it.

If you tell someone you will do something, then by golly, do it. Don't sell your integrity for cash. If you have integrity, cash will come. Clients will support you and pay you more because you were honest with them and did what you told them you would. If you don't like your job, then move on instead of bringing this industry down.

I really do appreciate almost everyone's thought on this issue. It's amazing how most of us do really think alike and have pride in what we do.

Have a great weekend everyone...
 
Rates v. Service

As with any broker, I get approached to quote rates frequently. And almost as frequently, I'm told my rate's too high. My response is usually that if money is the only consideration, then please do not call again. I'm not the cheapest Freight Broker out there, and I don't need to be. I think I provide superior service utilizing superior carriers, and therefore command superior rates. The correctness of my thinking has been confirmed by longevity with customers, both older and newer, and with carriers.

I could not agree that when a deal is made it can be changed unilaterally by one of the parties for their convenience only. The bottom line is if a party agrees to specific performance for a specific sum, then they should do their utmost to honor that agreement. If things go awry as they sometimes do, then they have the responsibility to mitigate any reasonable loss incurred as a result. I also think that if your a broker and you enter into an agreement with a carrier who makes rash commitments, then you need to either accept questionable performance with it's attendant problems, or alter your business model and exercise a bit of self discipline, and do not enter into those type of agreements.
 
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Rob said:
Looks like I opened up a can of worms when I said anything about the rate. I did find it a little skinny but if you took it you live with it.

I am not saying forsure that T8 and Ralph are drivers but I do know a bunch of posters on with website are drivers.

Everyone can have an opinion and do on most subjects if Moose didn't want the comments on rate brought in he should never have brought the rate up.
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I was or i guess i am still a driver but i now run six trucks so i sit in a different chair. And i still haul a trip every now and then on the weekends if some one needs time off. Guess after 25 yrs and 2,000,000 miles its going to stay in your system. lol
 
Go for a truck ride?

T800 said:
I was or i guess i am still a driver but i now run six trucks so i sit in a different chair. And i still haul a trip every now and then on the weekends if some one needs time off. Guess after 25 yrs and 2,000,000 miles its going to stay in your system. lol
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It does stay in your system, but I know if I hopped in a truck to satisfy that urge, by the time I got to London I would be asking myself "WTF was I thinking?"
 
Driving

Nice to know I am not the only one that still drives regularly. I spend mostly every monday helping my city driver honor our LTL commitments.
I would love to still do the odd trip but cannot stay away from the office that long.

The driving allows you to be in touch with what is really going on out there!!!
 
alx said:
Nice to know I am not the only one that still drives regularly. I spend mostly every monday helping my city driver honor our LTL commitments.
I would love to still do the odd trip but cannot stay away from the office that long.

The driving allows you to be in touch with what is really going on out there!!!
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Yea I don't get out as often as I would like. I hired a dispatcher a while back so I could get out more often. I do a lot of multi-load shipments and I like to go out to the jobsite and be the ramrod. That way I am there if problems come up. I find that way its easier to deal with instead of trying to explain what you want done over the phone
 
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