Compliance fine claim question

[mtltrans]

We gave a load to a carrier (a good one) where they had to deliver some LTL at Staples Laval by appointment from Toronto. The day of the appointment, probably an hour or so before the time, they asked if we can rebook the appointment because they forgot to load the skids on the trailer at their Toronto dock and didn't arrive in Montreal. So we requested a new appointment. A month later, we got a debit note from the client saying that Staples debited them for rebooking an appointment less than 24 hours, something we were never aware of. The delivering carrier refused to accept the fine and we also have a policy of not accepting fines. The bigger problem is maintaining the client relationship somehow after this.

Is there anything in claims law that defends this?

 

[LrgCar]

How much is the fine? If the client didn't advise you of this beforehand its not yours to worry about. But again if its a couple hundred bucks, is that what your relationship with the client is worth? If so, then tell 'em it's not your problem.

 

[loaders]

Did you enter into any kind of contractual agreement that would have made you liable for any fines imposed by the shipper and/or receiver? Any type of “claims law” would only be applicable if you signed a contact accepting that kind of liability. If you didn’t, then you may have to consider paying the fine as the cost of doing business with your client.

 

[Fr8Guru]

We gave a load to a carrier (a good one) where they had to deliver some LTL at Staples Laval by appointment from Toronto. The day of the appointment, probably an hour or so before the time, they asked if we can rebook the appointment because they forgot to load the skids on the trailer at their Toronto dock and didn't arrive in Montreal. So we requested a new appointment. A month later, we got a debit note from the client saying that Staples debited them for rebooking an appointment less than 24 hours, something we were never aware of. The delivering carrier refused to accept the fine and we also have a policy of not accepting fines. The bigger problem is maintaining the client relationship somehow after this.

Is there anything in claims law that defends this?

"claims law" only works if you don't care about the customer relationship.

Your customer already ate a fine for you to keep their relationship with Staples, its up to you now whether your customer is worth it to eat that same fine.

Also the blanket policy of not accepting any fines is a dated strategy for broker.