Cole International

[hauling_ass]

Six months outstanding invoice with this company.

Repeated messages left. Finally talked to a real person in AP last week. You would think they would want to resolve this - nope. Gave me the runaround (send another copy of the invoice ... yada yada yada).

Today we are being told they will do an EFT tomorrow.

Sorry Cole. We gave you a chance to make things right last week. DNU list now.

(The sad part - it was for such a weenie amount. It probably cost them the same amount by us using their 800 number.)

Just a heads up.

 

[AccountsReceivable@DRC]

There are a few Coles out there - can you give the address & number...

 

[hauling_ass]

Cole International
670 Orly Avenue
Suite 201
Dorval, Quebec
H9P 1E9
--
This is the Cole we dealt with. When we originally spoke with them, they said to call 800-313-4281

Thanks.

 

[EricG]

We deal with a large number of Cole locations across Canada, whether it be air export, air import, transborder, lcl, fcl, or any of the on-demand freight from any office.

We haven't really had a problem with payment terms from any office, however we always ensure we have proper documents and load details when we invoice, however we do a large number of shipments and have customized procedures in place for many years.

 

[longhauler]

I found Cole Dorval to be one of the easier customers to deal with. Loading times, freight description and delivery information were all top-notch. Their average payment trend is 37 days.

 

[hauling_ass]

After numerous phone calls, we just received an EFT from Cole. No explanations nor excuses. So we're still not sure why - like longhauler, everything else was top-notch - just the payment part.
Hopefully, this was an isolated issue.