2
Can-Am currently owes us $4500.00 for work done on March 1/12 that was due 30 days upon receipt. They confirmed they received the invoice Mar 8/12, therefore you would think you would see a the chq in the mail just after the 8th of April. When we followed up we were told that they pay invoices 45 days from receipt, however this still isn't the case. Again, we followed up to make sure the chq was on route as it was suppose to be sent out April 23, at that time we were informed that the chq wouldn't be issued until May 9th, we requested to speak to someone higher as this latest update wasn't acceptable, we were advised that we couldn't and that the accounting person (Bonnie) would go to Management to see if the chq could be sent before the 9th, and she would call us back. She never called back which lead to several additional phone calls with long wait times to different people (Receptionist, Jennifer, Carols) all in an attempt to speak to someone in management. No one could or would transfer me to management and all that Carlos could say was that it was in the system for payment on the 9th and that was the way it was and he could offer no other information. This is the second time that we had problems getting paid the first time was during the mail strike, payment was sent then returned and re sent so on and so forth, however due to the lack of mail delivery we thought we could give them the benefit of doubt, this obviously was a huge mistake on our part and one that won't happen again.