Bell & Bobs Transport

D

DWC

Active Member
Jul 21, 2009
429
39
28
Blenheim Ontario
10
Bell & Bobs Transport
68 Amarone ave
Woodbridge On

Please be aware of this company, they have dumped a bonded/ team load going to Laredo Tx back into our laps,supposed to leave Wednesday for Friday delivery they had a million excuses from truck broke down ,driver lost his cell phone etc... no communication from start to finish . we are lucky that our customer has been long term as they where thoroughly PI----ED off but understood what happened . I hope I am not opening a can of worms but I have just about had my fill of these " New Canadian Companies" I have been in this business for 34 years and you can say I have backward thinking on this comment but man oh man sometimes you just need to say what needs to be said, thank you for letting me vent
 
Bell&Bob

Bell & Bob did the same to us!
Gave them 2 loads, claimed they picked up. Monday said both delivered. Tuesday my customer calls to say they only received ONE!!!
Gerry kept keeping me on hold, trying to find out where the truck is etc.
When I called the shipper they told me the load never even picked up!!!

Then Gerry finally admitted he picked up only one. Claimed it was miscommunication etc. It's really simple, they got confirmation for two loads, they only picked up one. He knew he only picked up one, and delivered one but choose not to advise.

Horrible carrier.
 
Guess I got lucky.

They did two inbound loads from TX. Now im wondering if only one truck got there...

Everything was ok, they did hassle for the loads after quoting.

Cherry was dispatcher calling after delivery for more $ because he "got killed on fuel" when rates to the client were based on his rate.
 
Really??? You hire a company called "Bell and Bob's Transport" operating out of a house in Woodbridge and you are surprised when you run into problems with them?

Give your head a shake people.....use reputable carriers and you won't have this problem. If you want to save a few bucks by hiring companies like this, then go ahead but if you do, EXPECT these kind of problems and don't come on here bitching about it because you literally get what you pay for.
 
Last edited by a moderator:
Slider don't hold back tell us how you really feel..

Rate shoppers will always be rate shoppers unless they call. I will not waste the skin on the end of my finger to pick up the phone.
 
Last edited by a moderator:
Couldn't agree more. I would rather wait a day to pick a load and pay more with a carrier I know will get the job done. Not worth the headache.
 
Slider 2

I do not share your opinion on this.

I differentiate here between a freight broker and a carrier.

A freight broker that is not long established or semi retired that operates from his home leads to questions.

A carrier running under 5 trucks on FTL only, does not need much of an office. He needs parking spot in a yard to put the units when not moving ( hopefully rarely).

If the owner is hands on, he will most likely provide exceptionally good service seeing he has all the information IN his fingertips!!!

Much more direct information available than with a larger firm.
 
Last edited by a moderator:
I agree with Alx. Nothing wrong with a small fleet running out of a home office, probably the majority of trucking companies in Canada started out that way. It's all about the relationships ... try to feed the ones you know and the number of times you'll be burned will drop.

I think a broker working from the house is more of a problem because the cost of entry can be done very low if someone doesn't care about doing it right.

But these guys at Bell & Bob knew what they were doing. It could just as easily happen with a 50 truck company with their own yard and dock etc. I know from experience.
 
I agree with alx. We started out of a home office - nothing wrong with it and it does not mean you will get bad service, nor that the rate will be cheap/low as opposed to someone running out of an office. It's the people who provide bad service.

On the same note, we deal with RBT Limited, out of Brampton - great people, great service! And they are not a huge company. At times I believe even the wife answered the phone for the dispatcher I deal with and I don't care - they pick up on time, deliver on time, provide updates and have reasonable rates!
 
Slider 2 evrybody is entitled to there own opinion and I appreciate yours. we started out in our house with 1 truck and no computer just a phone ( do you remember those days I am sure you do not )and we did not need the overhead at that time that you think every trucking company needs to be a legitimate trucking company, as we grew yes we did require a office, yard and shop, so 34 years later and still in business yes we did call a company that works out of there house and gave them a chance to move a load for us the same way we where given chances when we where trying to establish our business. They did prove themselves miserably and will be on our DNU list, the company that did cover this shipment for us has 9 trucks and works out of there house and they did a tremendous job. apparently with your opinion you have never made this sort of a mistake ? we do learn by our mistakes
 
Load brokers

As noted earlier, we do carry out work for quite a few semi retired freight brokers that operate out of an office in their home.
They are very reliable , I am sure their rapport with their customers is equally good.
 
Yepp... Wisely stated alx.

I can't think of many fleets that started out from day one in a 50 door cross dock facility.

The trouble lies in today's instant information society... the interwebs and load links... nobody takes the time to get to know anybody any more.

Brokers pay a kid or young adult <25 years of age with no industry experience bottom line salary. They post a load on the link. A new carrier calls... sends a 10 page fax package and *poof* the load is theirs. Without the broker ever checking references etc.

Crooks and shysters know this and there in lies the problem.

Or... perhaps I'm just too "Old School" for this business now.
 
Last edited by a moderator:
Well said Nawk,

What ever happened to meeting people face to face and that your word and a handshake was good enough to come to a fair and equitable agreement?

I'm trying to bring back some of the 'old school' by taking the time to go out and meet carriers this year (some of you have seen me already), I'm enjoying being back on the road (one day a week) and meeting some of the great people that the staff here deal with on a daily basis.

Of course it helps me determine who's got offices, yards, shops etc... but of course as you mentioned those are not prerequisites to be hard working, pay attention to detail and the motivation to get the job done well every time...

Keep well,

Mike
 
I am a firm believer of the "old school way". The way in which our industry has gone by use of LINK etc disturbes me some days....I avoid the LINK at all costs for my function here. Even being an asset based carrier, its so important to get out there and meet the carriers that you partner with. I even do the same for the brokers that we deal with. Building a relationship may take that extra hour or so out of your day, but well worth it at the end of the day. I look at it this way: to obtain a client one is out there face to face engaging with them, shake hands, sign the paperwork etc....it should be no different then a broker with a carrier or a carrier with a broker. OK, I know some will comment with "oh that outlook will not always work because"....and that's fine, I just believe that the face to face approach is important.
 
I would have to agree with the pair of you I like the way you both think face to face is the way to go, hiding behind an email or a voicemail is plain crap. When you go see a partner (carrier and broker) it's always a good thing.

And back on topic with Bell & Bob that name is terrible...come on. Almost as bad as Vroom Vroom Transport. Would anybody actually give these people freight with a names like that?
 
Last edited by a moderator:
Makes no difference where they work from. Competence is competence...Incompetence and lack of care is incompetence and lack of care. Doesn't matter where you are located. Personally I enjoy running my seven figures in sales business from home. I don't waste thousands of hours of my life driving to a dingy warehouse in a bad neighbourhood just so I can pretend to be a big shot...I don't have the expenses. And no support staff to babysit either.
 
I would have to agree with you FB on that one. If you're able to run it from your home then why not? That's the nice part about being a broker - you can't do that as a carrier. It's a little harder. Nobody to babysit - that's the best part of all.
 
Last edited by a moderator:
You must log in or register to reply here.
Top Bottom