ASL Global Logistics
- Thread starter DIETCOKE
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Shakey
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Asl
We have moved 4 loads in the last month with ASL - all picked up on time and 3 went well. Only service failure came friday - when they advised us too late to help them with a customs issue and we had to bring a load in bond (load is cleared and will make the dleivery on time, but they could have saved some headaches had they checked their entry before 6pm on a friday
)
We have moved 4 loads in the last month with ASL - all picked up on time and 3 went well. Only service failure came friday - when they advised us too late to help them with a customs issue and we had to bring a load in bond (load is cleared and will make the dleivery on time, but they could have saved some headaches had they checked their entry before 6pm on a friday
)
30
We have moved 4 loads in the last month with ASL - all picked up on time and 3 went well. Only service failure came friday - when they advised us too late to help them with a customs issue and we had to bring a load in bond (load is cleared and will make the dleivery on time, but they could have saved some headaches had they checked their entry before 6pm on a friday
Never worked with them BUT customs brokers have a real bad habit of waiting till after hours to tell you there is an issue. We have faxed at 9am in the morning called numerous times during the day to here not in yet and at 5 pm oh we have an issue with this. Now what!!
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Rob,
I understand that border issues can be largely the fault of the broker - in this case the load was confirmed picked up on thursday and we followed up again on friday to see if everything (up until then) was under control....the CCI was missing and the driver did not catch it, nor the dispatchers at ASL once the documents were sent to them - my client was at fault, which we could have remedied all day friday had we known.
As it stands, our freight will make it on time regardless, but this was just another lovely friday in Transport!
I understand that border issues can be largely the fault of the broker - in this case the load was confirmed picked up on thursday and we followed up again on friday to see if everything (up until then) was under control....the CCI was missing and the driver did not catch it, nor the dispatchers at ASL once the documents were sent to them - my client was at fault, which we could have remedied all day friday had we known.
As it stands, our freight will make it on time regardless, but this was just another lovely friday in Transport!
Customs not always straight forward
We had a funny situation last week.
Took a hazmat load into CT from Mtl., that looked pretty simple. Pick up and then 4 1/2 hr. drive down to deliver.
Then, the freight broker tells us we will need to do three PAPS entries for the same load. Bizarre, but your wish is my command.
By the way there are 46 pages of customs documents, so the broker e-mails them so that we can get a head start.
It takes a good 2 hours to muddle through the paperwork ( now another 12 pages of our paperwork added,) and get it ready to send over to the customs broker in Champlain NY, where we must cross according to our instructions from the freight broker ( no biggy, it is the right customs crossing anyway).
Follow up 3 hours later and we are told that amongst those 46 pages of customs docs there are really no customs invoices just jibberish. This particular customs broker has a division in Port Huron that works on that specific customer and I now have to send the paperwork there.
Long story short, we had to wait until the Port Huron office got the paperwork set up the next day ( invoices provided finally by their client) .
Add to this the fact that 2 of the two of the three entries went IN BOND and we are not a US bonded carrier.
All in all 4.5 hr drive = 4.5 hrs working on paperwork.
We had a funny situation last week.
Took a hazmat load into CT from Mtl., that looked pretty simple. Pick up and then 4 1/2 hr. drive down to deliver.
Then, the freight broker tells us we will need to do three PAPS entries for the same load. Bizarre, but your wish is my command.
By the way there are 46 pages of customs documents, so the broker e-mails them so that we can get a head start.
It takes a good 2 hours to muddle through the paperwork ( now another 12 pages of our paperwork added,) and get it ready to send over to the customs broker in Champlain NY, where we must cross according to our instructions from the freight broker ( no biggy, it is the right customs crossing anyway).
Follow up 3 hours later and we are told that amongst those 46 pages of customs docs there are really no customs invoices just jibberish. This particular customs broker has a division in Port Huron that works on that specific customer and I now have to send the paperwork there.
Long story short, we had to wait until the Port Huron office got the paperwork set up the next day ( invoices provided finally by their client) .
Add to this the fact that 2 of the two of the three entries went IN BOND and we are not a US bonded carrier.
All in all 4.5 hr drive = 4.5 hrs working on paperwork.
Customs Brokers
Sloth - As a carrier I have to take exception to your comments about carrier informing you "too late" of an issue...
We sent cover pages with EVERY single PARS (& Paps) shipment that we send to cross the border including our contact #'s after hours #'s, email address, and instructions to call should there be any issues. Off hand I would say that about maybe 50% of the brokers do actualy notify us of the issue. Generally it is us calling the broker as the PARS has not shown up on border connect as accepted with customs after the ETA. Another thing, there are several brokers that do not even take into account the ETA marked on the cover page, so as a carrier aside from setting up the PARS ourselves with customs these brokers need to have more accountability for the issues that take place in large part due to their inaction. There should probably be a separate thread for this, I just felt the need to say something here as again something is put on the fault of the carrier for someone elses error (even to your admission this was the customers fault). Did you confirm with the shipper that they had the required documents prior to sending the truck in? Why did your customers broker not notify the carrier when the paperwork was sent to them? Lets all look at this from a constructive view and do something to change the way this issue is looked at as a carriers failure...it is this mentality that has allowed SOME customs brokers to get away with their continued service faulures to the customer and the carrier...*Cough* Omnitrans *Cough* UPS OMD... as a proactive carrier in this department I have to say that there are serious issues with some customs brokers and the fact that it gets put on the carrier is B.S. YOUR customs picks THEIR broker, yet the carrier is on the hook for no communication on this issue you had? Any other thoughts from all perspectives are welcomed....I think this might be a good discussion in a different thread
Sloth - As a carrier I have to take exception to your comments about carrier informing you "too late" of an issue...
We sent cover pages with EVERY single PARS (& Paps) shipment that we send to cross the border including our contact #'s after hours #'s, email address, and instructions to call should there be any issues. Off hand I would say that about maybe 50% of the brokers do actualy notify us of the issue. Generally it is us calling the broker as the PARS has not shown up on border connect as accepted with customs after the ETA. Another thing, there are several brokers that do not even take into account the ETA marked on the cover page, so as a carrier aside from setting up the PARS ourselves with customs these brokers need to have more accountability for the issues that take place in large part due to their inaction. There should probably be a separate thread for this, I just felt the need to say something here as again something is put on the fault of the carrier for someone elses error (even to your admission this was the customers fault). Did you confirm with the shipper that they had the required documents prior to sending the truck in? Why did your customers broker not notify the carrier when the paperwork was sent to them? Lets all look at this from a constructive view and do something to change the way this issue is looked at as a carriers failure...it is this mentality that has allowed SOME customs brokers to get away with their continued service faulures to the customer and the carrier...*Cough* Omnitrans *Cough* UPS OMD... as a proactive carrier in this department I have to say that there are serious issues with some customs brokers and the fact that it gets put on the carrier is B.S. YOUR customs picks THEIR broker, yet the carrier is on the hook for no communication on this issue you had? Any other thoughts from all perspectives are welcomed....I think this might be a good discussion in a different thread
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