We also use them regularly as well.
Only issues our dispatch/tracers have is they do not respond to email update requests we have to call them. As well we they often are late on our pick up appointments but they are always good on the delivery appointments and going to DC's so that is the important ones to make for us! This is all LTL going into NEUSA.
Solid for my NY Island shipments, gladly make the call to Arca prior to posting. They now go by APRI Transport out of Vaughan, same folks same service.