Alliance Distribution Solutions Inc

MarkD

MarkD

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Jun 6, 2008
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Looking for advice on my current scenario. Klaus from Alliance had me quote on 10sk 17000# On to Ab and it was a no brainer since my skid rates are a set rate & equal across the board. He calls me an hour later to say it's mine so we go in to pick it up and they load 14 skids. I inform Alliance dispatch at the time and don't hear back from them so I call again today and Klaus tells me he had me quote on a half load (which I never would do, I only charge by the skid or by the foot - "half load" is to vague).

He tears a strip off me and lets me know he's been doing this for 45 years and I'm mistaken and I'm a crook because he has a note on my company from 2008 where I change prices. I can only assume that note was made after he tried to pull this scam on me back then. Any comments on how I should proceed? I don't need this 53 day paying freight but I'm about $300 into already...

The difference in charges is $860 which I offered to split 50/50 yesterday but that fell on rude beligerent deaf ears it seems.
 
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Stick to your guns with Alliance. We have had our fair share of problems with them - so we cut ties last year. Way too much hassle and took too long to pay.

If I were you - I would COD the load - tell them it won't deliver until you have money/cheque in hand for the amout YOU NEED. Assuming after this incident - you won't be dealing with them again - so no concern of losing their business.

Then you'll be done with it - and nothing lost out of pocket.
 
I feel bad because it's very possible the old man got confused with his Alberta orders and rated his customer based on what I said. But to take the stance it's my fault and I'm a crook who can go F myself was nowhere. I would have been happy with him being apologetic about the confusion and offering to make it up down the road but I'm sure there's a new note in his system about me and the relationship is over. Which is too bad because Marti who also dispatches there was a joy to deal with.
 
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I would drop it back at the shippers with your set rates to show it was not you who made the mistake because you know you will be blamed......nobody needs crap like that.
 
It doesn't really matter who gets blamed for whatever errors that may be. AccountsReceivable@DRC seems to have given the best advice - deliver it upon receipt of funds, preferably via direct deposit, as even a certified cheque can be stopped. There doesn't have to be any argument or bad words - just be polite yet firmly resolute in your method of securing payment. You have the freight at your disposal and should know how to handle this situation.
 
Rate Quotes/Discrepancies

We have had to switch to rates by email mostly because of issues like this. We are given a hard time for this by many brokers but what choice do we have? We get hundreds of rate requests daily from many people and this is the most effective way we could come up with to resolve discrepancies.

Other common things we see mostly with the LTL is delivery requirements i.e. booked as dock to dock, then you arrive at the delivery location with no dock, no fork lift, nobody to unload, sometimees you do get a note on the fax after the fact (although never mentioned during quoting) "deliver on tail end of trailer, no dock"...What if each place has no dock you are going to with 10 shipments on a truck?? Or by strict appointment when it was booked as no appts req'd. etc.

It is not that we do not want the business, although some people take it that way when we tell them to email over the rate request (yes, even some members from here). We just simply need a way of managing such a large amount of rate requests and hopefuly avoid these types of situations as much as possible. Because it definately happens quite a bit even with these measures.
 
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