This "carrier" is a double broker. Booked 2 loads with them. The first started very weird with communication, so we asked another carrier of ours to take a picture of the truck
NT Logistics in Brampton ON double brokered 2 loads without our authorization or knowledge.
1st load was double brokered to Kartz Transport (somehow also related to SKB Transport & WestX Logistics) - NT Logistics originally picked up on March 12th. After being ghosted and lied to for 5 days we were able to confirm the load was being hauled by Kartz Transport. We reached out to them directly. Throughout the duration of the shipment, both NT Logistics and Kartz Transport Inc became completely unresponsive. They ignored repeated phone calls and emails, effectively ghosting all communication attempts.
The situation escalated when they began holding our freight hostage. They refused to complete delivery unless we paid them a full amount upfront. This demand was made under coercive circumstances and was never part of the original contract agreement. The freight was ultimately not delivered until March 24th, after full payment was made.
2nd load - we were able to deal with the actual carrier directly who kept us updated. Once delivered NT Logistics demanded quick pay from us & attempted contacting our customer for payment.
Due to this experience, we strongly advise against using NT Logistics (and Kartz Transport Inc) under any circumstances. Their actions demonstrate clear signs of double brokering, lack of transparency, unethical conduct, and cargo extortion. There is a significant risk that they may take possession of freight and refuse delivery until payment demands are met.
