Carmen Cartage

N

NULOG

New Member
Mar 28, 2011
17
3
3
2
Anyone ever had any issues with Carmen Cartage/Carmen Transportation Group?
 
As a carrier I have used them a couple of times, no issues.
 
Last edited by a moderator:
One of the best providers I know (with only very few exceptions). I took the time to pop down and meet with Vince (great guy to meet and speak to) and the team about a year ago and take a tour. One of the better facilities I've seen, clean, organized. It appeals to the OCD in me...

The service provided is consistent (and great).

Happy Friday!

Mike
 
Last shipment we did with them took 3 days to pick up including a couple times being told driver should be there. End result was that they blamed the driver. Otherwise we've never had an issue.
 
Had shipment deliver two days late, when tracing I was told the driver is on site, 5 minutes away, tell the receiver to look out the dock, that went on for two days instead of saying we ran into some trouble we are running late we will be there at a certain time.
 
We've had a few missed deliveries and a couple issues, but nothing major at all ! overall a decent carrier to work with.
 
Mostly they've been good.

However, when there is an issue... I've not been happy with the way it was dealt with or the sense of urgency that they show.

Not on my DNU at all... but not my first call either.
 
Carmen on Weston, (416)-667-9700?
We did a load for them, they are 47 days past due on payment. Our A/R has been trying to call since past due-always a voicemail. Today I called and got a runaround by the entire office, a/r is here let me transfer you-voicemail, call back, put on hold and so on. Controller says chq has been cut - lets see...
 
There are 2 Joanne's in accounting - one does AP - the other AR. So it can be confusing.

This is the one you are looking for - ap@carmentransportationgroup.com. The CFO is Lester - lester@carmentransportationgroup.com

But I can tell you right now - at 47 days - that isn't considered "past due" to Carmen. And Lester will flat out relay the same information to you. They usually don't even reply to AP inquiries until your receivable is over 60. And you'll have to email usually 2-3 times before ever getting a reply.

They are not an easy group to work with - not by any means....
 
Carmen back solicited me with a client after they totally screwed up the load. On my DNU for over a year now.
 
Thanks for the info, I will keep an eye on this account of ours. I wasn't aware that Carmen was known to back solicit.
 
AccountsReceivable@DRC said:
There are 2 Joanne's in accounting - one does AP - the other AR. So it can be confusing.

This is the one you are looking for - ap@carmentransportationgroup.com. The CFO is Lester - lester@carmentransportationgroup.com

But I can tell you right now - at 47 days - that isn't considered "past due" to Carmen. And Lester will flat out relay the same information to you. They usually don't even reply to AP inquiries until your receivable is over 60. And you'll have to email usually 2-3 times before ever getting a reply.

They are not an easy group to work with - not by any means....
Click to expand...
 
received payment at 74 days, reached accounting only once in that period, rest of the times left voicemails and weekly emails sent as reminders that invoice is due
 
  • Like
Reactions: Igor Galanter
You must log in or register to reply here.
Top Bottom