Good Question. We us an onion approach:
Layer 1: We do checks on SAFER, Carrier Assure and checking details within their profile items such as looking on a map to ensure they make sense. Like if a 17 truck carrier is in an urban neighbourhood without a yard, we ask questions...
Layer 2: Now that we are live, we will be submitting a list of prospective members to the existing community. They have the opportunity to raise red flags there too.
Layer 3: The Blacklist feature. Users can add companies to their black list and we will be watching. When this happens we will inquire as to why and do an investigation. If the infraction is real and bad enough then they will be out. If it is a lesser infraction, they get a warning. A few warnings add up to a major, and they are out.
We also love feedback! we have made numerous process and platform modifications based on user feedback. We are small, nimble and we genuinely care. So if you have a better idea, we are all ears!