Traffix

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doxilica

Member
May 15, 2008
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Hi All

Wonder if anyone experienced anything like this with a shipment done for traffix. We were supposed to pick up Monday evening on the 15th in leamington and was cold freezing temp the whole week prior with snow storm. When driver went to the yard unfortunately the brakes were frozen ceased due to cold temp. He spent quite a bit of time to release them somehow and when he thought they are all turning apparently two of them were not and none was nearby to check it for him. He had to call a service mobile tire and costing us almost $1000 for it to replace two tires and the service call. Traffix been notified about the situation. We did everything we could in our power to make sure we get going. This run had an extra stop in Wooster, Ohio but due to this delay they remove it from the run and left only Daytona beach drop on it. Never been express to us that we need to pay for the Ohio run for someone else or would be fines or what not due to bad weather delay and breakdown.
Driver went to pick up the next morning at 9:00 AM at the shipper Tuesday the 16th with only Florida drop. This shipment had been delivered on time for Thursday morning with clean BOL. Never expected this to be cut in half that’s really the top of what we had ever experienced. See attached files.
Anyone can relate to it ????? Just wonder and how they proceeded. Thank you.
 

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Last edited:
  • Wow
Reactions: MLCAR
It says they reserve the right so it was best if you negotiated fines, etc before hand. You left them in a position to decide what the fines, etc. Could be
 
Don't you just love the companies who put on open ended, subject to interpretation, line on their rate confirmation for every possible situation that the carrier could possibly face? Then if the situation arises they can make money off of the unfortunate situation? IMO, I assume, Traffix knew that you were having issues and, in enough time, to arrange with the shipper some options. Those options were to take you completely off the load and get someone else or re-arrange appointment times like they did. Your only choice now is to get a lawyer, send a demand letter and pursue it in SCC with the shipper also being involved. Let them prove that their shipper charged them that much money and that they passed it on to you. If it is not true, the shipper will see the costs of service and what the broker is doing and maybe force the broker to clear this up immediately or lose the customer. It's a costly avenue but sometimes principle is at stake.

I hope they are DNU for you now.
 
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Go directly to customer with your lawyer and cut traffix out. They already are trying to screw you and are acting in very bad faith. Most i have ever cut from a rate is top 350.00 and i had to watch my back on the street for weeks because of this :) Im sure these fines are fake and not really being imposed by customer.
You need to escalate on your own. Its clear traffix wont work with you again so you really have nothing to lose.
 
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Reactions: duke22, MLCAR and LrgCar
Definitely, something fishy is going on, they should have advised these fines as soon as the issues were brought up and they decided they needed to take off the Ohio stop. Its transportation and screw-ups happen but to start talking fines after you're already in transit and don't have the option to get off the load. Very shady. As others have suggested find a lawyer or maybe even a paralegal, send some letters to rustle some feathers up the chain, and see how far it gets you. Traffix used to be great, they had hand-picked reps who would go above and beyond and follow a code. Now it just seems to be a race to be the biggest 3 letter equivalent in Canada. They have lost a lot of quality in their path of scaling and that's why you see so many of these issues coming up, they will bring anyone on if that means another number to pump up their stats.
 
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LrgCar said:
Definitely, something fishy is going on, they should have advised these fines as soon as the issues were brought up and they decided they needed to take off the Ohio stop. Its transportation and screw-ups happen but to start talking fines after you're already in transit and don't have the option to get off the load. Very shady. As others have suggested find a lawyer or maybe even a paralegal, send some letters to rustle some feathers up the chain, and see how far it gets you. Traffix used to be great, they had hand-picked reps who would go above and beyond and follow a code. Now it just seems to be a race to be the biggest 3 letter equivalent in Canada. They have lost a lot of quality in their path of scaling and that's why you see so many of these issues coming up, they will bring anyone on if that means another number to pump up their stats.
Click to expand...
Don't forget who is actually leading the operations. It tells the whole story.

With something like this, I'd say they should have had a little compassion.
 
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Reactions: Shakey
I'd guess Highbury Canco - pretty sure they are co-packing for Kraft Heinz and Fremont Ohio was a big thing for them, still is.
 
I typed out a lengthy and angry response to this situation only to realize there's no point in posting it.

Companies that communicate honestly and treat customers and vendors fairly will have more people willing to work with them on both sides of the deal.

I remember all too often when there was a cold snap or tons of snow. If a shipper called and said we're closing due to weather I would inform the carrier. If a carrier said they were parking their fleet due to weather and for driver safety I would inform the customer.

The situation as original poster explains is pretty insulting. I hope you can come to a more reasonable agreement.

Keep well,
Mike
 
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Reactions: IHAUL, doxilica, tasuinam and 1 other person
AgentSmith said:
Some 3PL's mantra is "the carrier is always at fault"
Click to expand...

A lot have started adding the addendum to your clause "if so, then bend over"

I understand late fees and whatnot but come on, charging the carrier to recover.Carrier/broker cancellations and recoveries are the cost of doing business.

This is the equivalent of a carrier contract stating if a broker cancels they will bear the costs of the driver sitting and the difference between their load's rate and the one the truck is recovered with. If we are talking about leveling the playing field with those that conduct business in bad faith then I have no issues doing it. But here's the thing, no one would agree, we as the carrier are hooped when it comes to these costs, we are at the mercy of bad actors and their imaginary customer approvals.

Sad to see that a few bad actors leave a bad taste in your mouth, this is why we work with partners who take care of us and we take care of them because we know that they will ride out for us when things go south. I guess that is what happens when the market is oversaturated at its peak and now all we are left with are some washed-up "Executive Account Managers" to work with.

Rant over LOL
 
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Reactions: doxilica, MikeJr, BPOVFB and 1 other person
Jim L said:
If that is the case, most likely a US broker load that was rebrokered.
Click to expand...
Probably not. They have offices all over the US - I'm sure they have reps engaged with Kraft Heinz. I know I did and I worked in collaboration with a US rep when I did business with them.
 
theman said:
Probably not. They have offices all over the US - I'm sure they have reps engaged with Kraft Heinz. I know I did and I worked in collaboration with a US rep when I did business with them.
Click to expand...
With Traffix, it is likely not double brokered. They have US reps / Customers for sure.

I'm not familiar with this lane but is $3700 not an extremely cheap rate going into FL now? Let alone adding a stop in OH. This is probably part of the issue.

Traffix has no money to find a replacement carrier, so they left it with the OP. And then got their losses back by fining.
 
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doxilica said:
Hi All

Wonder if anyone experienced anything like this with a shipment done for traffix. We were supposed to pick up Monday evening on the 15th in leamington and was cold freezing temp the whole week prior with snow storm. When driver went to the yard unfortunately the brakes were frozen ceased due to cold temp. He spent quite a bit of time to release them somehow and when he thought they are all turning apparently two of them were not and none was nearby to check it for him. He had to call a service mobile tire and costing us almost $1000 for it to replace two tires and the service call. Traffix been notified about the situation. We did everything we could in our power to make sure we get going. This run had an extra stop in Wooster, Ohio but due to this delay they remove it from the run and left only Daytona beach drop on it. Never been express to us that we need to pay for the Ohio run for someone else or would be fines or what not due to bad weather delay and breakdown.
Driver went to pick up the next morning at 9:00 AM at the shipper Tuesday the 16th with only Florida drop. This shipment had been delivered on time for Thursday morning with clean BOL. Never expected this to be cut in half that’s really the top of what we had ever experienced. See attached files.
Anyone can relate to it ????? Just wonder and how they proceeded. Thank you.
Click to expand...
 
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