Mr. Flatbeds Transport Inc - Cheque issue

jonny-chicken

jonny-chicken

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Jun 24, 2009
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Greetings All,

This is a weird one... Wasn't sure exactly where to post it, so here I am...

Mr. Flatbeds Transport ( and yes, that is the real name of the company... haahahaa... ) moved a load for us and we issued a cheque and mailed it to them a couple weeks ago...

Their accounting person has contacted us to say our cheque was returned by their bank...

I found it strange, as I am quite sure we had much more than sufficient funds in our account to cover a cheque for $2700...

They also provided a screenshot of their online banking showing that indeed, a cheque for $2700 was returned and they were charged a $5 fee... But I don't see any reference to my cheque number or anything that would confirm it was my cheque that was returned...

I have checked our online banking and also spoke to our bank, who told me there is no record of this cheque on their end...

This was reported to us last Thursday by Mr. Flatbeds, and here we are on Tuesday the following week and my bank still has no record of this...

Of course, the person at Mr. Flatbeds seems concerned and wants to get paid ASAP...

However, my standard operating paranoia level will not allow me to process another payment until I see that cheque that I wrote and understand what happened...

The accounting person at Mr. Flatbeds has requested that I send them an Interac Email Transfer, which I am very hesitant to do, again with my paranoia levels... haahaha... And honestly, just the fact that I was asked to do that makes me feel un-easy...

I have no reason not to trust Mr. Flatbeds, I just have a general mis-trust of pretty much everyone.... haahahaa...

Anyone else encounter anything like this before?

Thanks for any and all replies!
 
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So y
jonny-chicken said:
Greetings All,

This is a weird one... Wasn't sure exactly where to post it, so here I am...

Mr. Flatbeds Transport ( and yes, that is the real name of the company... haahahaa... ) moved a load for us and we issued a cheque and mailed it to them a couple weeks ago...

Their accounting person has contacted us to say our cheque was returned by their bank...

I found it strange, as I am quite sure we had much more than sufficient funds in our account to cover a cheque for $2700...

They also provided a screenshot of their online banking showing that indeed, a cheque for $2700 was returned and they were charged a $5 fee... But I don't see any reference to my cheque number or anything that would confirm it was my cheque that was returned...

I have checked our online banking and also spoke to our bank, who told me there is no record of this cheque on their end...

This was reported to us last Thursday by Mr. Flatbeds, and here we are on Tuesday the following week and my bank still has no record of this...

Of course, the person at Mr. Flatbeds seems concerned and wants to get paid ASAP...

However, my standard operating paranoia level will not allow me to process another payment until I see that cheque that I wrote and understand what happened...

The accounting person at Mr. Flatbeds has requested that I send them an Interac Email Transfer, which I am very hesitant to do, again with my paranoia levels... haahaha... And honestly, just the fact that I was asked to do that makes me feel un-easy...

I have no reason not to trust Mr. Flatbeds, I just have a general mis-trust of pretty much everyone.... haahahaa...

Anyone else encounter anything like this before?

Thanks for any and all replies!
Click to expand...
You can ask your bank to put a stop check on the one you issued.
Also usually if a check has been returned for NSF - the bank can provide Check# etc... and it is visible on line...
I face this a lot where I volunteer - before you do anything CONFIRM it was your check that was returned
 
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We had something similar happen to us. The cheques were CAD and were deposited into our USD account. Instead of our bank just transferring the funds over they returned all of them and told us we had no choice but to request new ones. The company who issued the cheques would under no circumstances issue new cheques until the returned funds cleared their account (which took almost 2 weeks) AND received the returned ones back by mail, so we had to go to the bank and request the cheques and mail them back. It was a pain but if "Mr. Flatbed" has nothing to hide they won't mind proving that.
 
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Lisa@GTinc said:
We had something similar happen to us. The cheques were CAD and were deposited into our USD account. Instead of our bank just transferring the funds over they returned all of them and told us we had no choice but to request new ones. The company who issued the cheques would under no circumstances issue new cheques until the returned funds cleared their account (which took almost 2 weeks) AND received the returned ones back by mail, so we had to go to the bank and request the cheques and mail them back. It was a pain but if "Mr. Flatbed" has nothing to hide they won't mind proving that.
Click to expand...
Thanks Lisa. That's what I'm hoping for, some kind of mistake...

Surprising that your bank would reject the cheque, just because it was a different currency... I've deposited USD cheques into my CDN account several times by accident.... And the bank just does the exchange when they figure it out and all is good...

I thought maybe the cheque got accidentally ripped or had coffee spilled on it or something like that... I figure in that case, the receiving bank might not honor the cheque and the bank of the issuer may never even hear of it.

But yes, the bank that is refusing to honor the cheque should hand it over so we can see what's wrong with it... I hope to get my hands on it...
 
Update...

I received a phone call from Gabe at Mr. Flatbeds... Very professional and understanding guy.

He presented me with a copy of my own cheque with the word "Dishonored" stamped on it...

Can't believe it... On to my bank now for an explanation...

For now, I am replacing the cheque for Mr. Flatbeds and getting to them ASAP.

Shout out to @Igor Galanter for putting Gabe in touch with me... Thanks Igor!
 
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Another Update...

Upon closer examination by Mr. Flatbeds bank, they were able to point out that one digit of the account number printed on the very bottom of the cheque was obscured in some way and that's why it was rejected.

We are only looking at a copy of the cheque, and not the real thing... So I can't tell what it is that is obscuring it, just looks like it was folded or possibly torn. The image shows a line going from top to bottom on the cheque with the bottom portion of the line being fuzzy as it passes through the account numbers.

I checked with my bank, and apparently there is no human interaction in the process and it is just machines that do all the processing and decision making... The account number was unreadable, so the machines rejected it...

Thanks again to Gabe at Mr. Flatbeds for his patience and understanding, and for going along with me to get the bank to explain the reason.

Welcome to the digital world... I fear our future... o_O
 
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jonny-chicken said:
Another Update...

Upon closer examination by Mr. Flatbeds bank, they were able to point out that one digit of the account number printed on the very bottom of the cheque was obscured in some way and that's why it was rejected.

We are only looking at a copy of the cheque, and not the real thing... So I can't tell what it is that is obscuring it, just looks like it was folded or possibly torn. The image shows a line going from top to bottom on the cheque with the bottom portion of the line being fuzzy as it passes through the account numbers.

I checked with my bank, and apparently there is no human interaction in the process and it is just machines that do all the processing and decision making... The account number was unreadable, so the machines rejected it...

Thanks again to Gabe at Mr. Flatbeds for his patience and understanding, and for going along with me to get the bank to explain the reason.

Welcome to the digital world... I fear our future... o_O
Click to expand...
I don't know if this would have any bearing on your situation, but what i've run into a few times, not a lot, but enough to be concerned? has to do with mobile banking. If for any reason a company doesn't "get it right the first time", maybe they didn't realize they had already sent it, and tried to put it through again, put it in their US account in error, etc, the cheque will be rejected by their bank with no explanation, and a new cheque has to be issued. I'm seeing this more often lately and it's quite frustrating.
 
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jonny-chicken said:
Another Update...

Upon closer examination by Mr. Flatbeds bank, they were able to point out that one digit of the account number printed on the very bottom of the cheque was obscured in some way and that's why it was rejected.

We are only looking at a copy of the cheque, and not the real thing... So I can't tell what it is that is obscuring it, just looks like it was folded or possibly torn. The image shows a line going from top to bottom on the cheque with the bottom portion of the line being fuzzy as it passes through the account numbers.

I checked with my bank, and apparently there is no human interaction in the process and it is just machines that do all the processing and decision making... The account number was unreadable, so the machines rejected it...

Thanks again to Gabe at Mr. Flatbeds for his patience and understanding, and for going along with me to get the bank to explain the reason.

Welcome to the digital world... I fear our future... o_O
Click to expand...

Yes.. I'm not looking forward to driverless cars and pilotless planes for that reason.. "So what was the cause of that 50 truck pileup?" " Well.. there was a squirrel on the road.."
 
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I have dealt with Mr. Flatbed for years Never had any issues. Dealt with Manny and Raj always received great service.
 
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