Truck stopped due to the weather conditions.

[hoysailor]

"That's it. I don't care how important the freight is or how much the receiver needs it. If it's really soooo important then maybe yall should've planned better instead of begging for a team last minute possible. You were clearly told that even with a team the transit time looks tight considering it's winter, but you insisted we try our best and "see how it goes". Your poop won't get there any faster if it'll end up in a ditch off the road. The drivers will move when it's safe to do so. I will let you know when it happens along with a revised ETA; until then for the love of god stop bugging me every 5 minutes arguing that they have to start driving. Get some common sense."

An email I wish I could send. Let it stay here. Just ranting

 

[loaders]

Another one of the wonderful things about transportation in Canada in the winter. Shippers complaining about how tough their drive into the office was and then in the next breath, ripping you a new a**hole because your truck hadn’t shown up yet! Funny how some folks think that having a team of two drivers will miraculously make the trip faster when the roads are bad. Last time I checked, there were only one pair of hands on the wheel.

 

[hoysailor]

Another one of the wonderful things about transportation in Canada in the winter. Shippers complaining about how tough their drive into the office was and then in the next breath, ripping you a new a**hole because your truck hadn’t shown up yet! Funny how some folks think that having a team of two drivers will miraculously make the trip faster when the roads are bad. Last time I checked, there were only one pair of hands on the wheel.

One guy shovels the show off the road while the second one is driving duh

 

[truckmebb]

Yeah probably someone higher on the food chain shitting down

 

[Rob]

The way Peel region is shutting down 11-17 daily there will be a whole pile of late trucks out west all winter. It is carnage daily and sorry but 95 out of 100 are Brampton Caledon based. I wonder how some of these companies can afford the insurance putting 5-10 a year in the ditch.

 

[hoysailor]

Yeah probably someone higher on the food chain shitting down

Black Friday yep

 

[JACKBURTON]

The way Peel region is shutting down 11-17 daily there will be a whole pile of late trucks out west all winter. It is carnage daily and sorry but 95 out of 100 are Brampton Caledon based. I wonder how some of these companies can afford the insurance putting 5-10 a year in the ditch.

Cutting back on maintenance and not paying payroll taxes on your drivers saves a fortune to cover the extra insurance.

 

[MLCAR]

"That's it. I don't care how important the freight is or how much the receiver needs it. If it's really soooo important then maybe yall should've planned better instead of begging for a team last minute possible. You were clearly told that even with a team the transit time looks tight considering it's winter, but you insisted we try our best and "see how it goes". Your poop won't get there any faster if it'll end up in a ditch off the road. The drivers will move when it's safe to do so. I will let you know when it happens along with a revised ETA; until then for the love of god stop bugging me every 5 minutes arguing that they have to start driving. Get some common sense."

An email I wish I could send. Let it stay here. Just ranting

i'd hit send every time. These tracing emails from brokers are sometimes a joke. I get it you want visibility and make sure your in the loop to advise your customer but its hilarious when we are told it has to make the hard deadline only for the shipper/receiver to tell us "oh we weren't expecting it today" LOLL

I get needing communication on expedited service, but sometimes i just feel like its a slow day in the office and some kid out of high school is paid to send out an x amount of emails every hour.

 

[T800]

i'd hit send every time. These tracing emails from brokers are sometimes a joke. I get it you want visibility and make sure your in the loop to advise your customer but its hilarious when we are told it has to make the hard deadline only for the shipper/receiver to tell us "oh we weren't expecting it today" LOLL

I get needing communication on expedited service, but sometimes i just feel like its a slow day in the office and some kid out of high school is paid to send out an x amount of emails every hour.

I always tell them the load will get there 3 seconds after i get there.

 

[hoysailor]

i'd hit send every time. These tracing emails from brokers are sometimes a joke. I get it you want visibility and make sure your in the loop to advise your customer but its hilarious when we are told it has to make the hard deadline only for the shipper/receiver to tell us "oh we weren't expecting it today" LOLL

I get needing communication on expedited service, but sometimes i just feel like its a slow day in the office and some kid out of high school is paid to send out an x amount of emails every hour.

LOOOL felt it. Well they have samsara link, if they have nothing better to do they can just sit with the tab open and look. The moment the truck moves they'll know, arrow animation and all. If they stare hard enough maybe they'll be able to change the weather with mind powers.

I'm sure I'm not the only one who attempted to clear the traffic up using telekinesis. Done by staring intensely into GPS when your truck is almost there 20 minutes before the cut off.

 

[MikeJr]

It all comes down to the driver. If they don't feel it's safe to drive, please park it until it's safe. It's really that simple.

I had a local delivery last week (a 74' x 16' x 15' modular home). We had our sales guy do a site visit, we had our PM do a site visit and we had the owner of our company do a site visit. In the end it would be reasonable to expect a truck and trombone trailer deliver to this location. However, the driver has a HUGE truck. It's his truck, day cab and elongated chassis where the fifth wheel is way back from the front bumper makes the truck, trailer and load longer than expected. Driver made the call to have 3 loads of gravel dropped and compacted in order to widen the base of the driveway. had he not done so, this shipment would be turned over in the ditch.

When a load is under the care of an experienced driver that knows his truck and knows his skill, do whatever they say and respect their decision when it comes to safe operation of their equipment.

Anyway, everyone has to expect delays in the winter. Remember: your lack of planning does not increase my sense of urgency. I'll help as best I can, if I can, when I can with the tools I have.

Keep well,
Mike

 

[AgentSmith]

It all comes down to the driver. If they don't feel it's safe to drive, please park it until it's safe. It's really that simple.

I had a local delivery last week (a 74' x 16' x 15' modular home). We had our sales guy do a site visit, we had our PM do a site visit and we had the owner of our company do a site visit. In the end it would be reasonable to expect a truck and trombone trailer deliver to this location. However, the driver has a HUGE truck. It's his truck, day cab and elongated chassis where the fifth wheel is way back from the front bumper makes the truck, trailer and load longer than expected. Driver made the call to have 3 loads of gravel dropped and compacted in order to widen the base of the driveway. had he not done so, this shipment would be turned over in the ditch.

When a load is under the care of an experienced driver that knows his truck and knows his skill, do whatever they say and respect their decision when it comes to safe operation of their equipment.

Anyway, everyone has to expect delays in the winter. Remember: your lack of planning does not increase my sense of urgency. I'll help as best I can, if I can, when I can with the tools I have.

Keep well,
Mike

Hi Mike, just curious, was the sales person, PM and owner aware of the length of the truck delivering or were they assuming the delivery truck would be normal size?

Who paid for the gravel delivery and compacting? Was the customer happy with the resolve?

 

[MikeJr]

Thanks for asking, all of the 'visitations' were in the summer months, they probably assumed the truck would be of 'normal size', even with the trombone being slid all the way back and another 8' overhang off the back of the trailer.

The lesson learned here and it's pretty obvious: send the driver to the job site for their assessment of the route, driveway, clearance.

We are lucky this delivery was 30 minutes from where I sit because if it was far out of town it would have been insanely costly, costs we absorbed:
Crane (mob, demob, full extra day)
Our staff cutting down additional trees to clear a path
Delivery of a Skid Steer to site to compact the gravel
Labour to compact the gravel
Removal of the skid steer
Extra full day of driver time on site
2 install crew members for an additional day
My ulcer medication

We will be notifying the client that we are absorbing those costs and asking them to pay for the gravel as they do benefit from having a larger driveway. It's in the PM's hands now.

Customer is SO happy, they are a young couple, this is their first 'new home'. It's a pretty cool layout home, 3 bed, 2 bath, large enough great room with island, pantry, stainless everything, mosaic backsplash and gray shaker style cabinets. Pretty fancy for the area they are in.

Keep well,
Mike

 

[AgentSmith]

Thanks for the reply, it is good to know there are other companies doing what is takes to get the job done. You really went above and beyond for the customer. I have done a lot of crazy things to get freight delivered but cutting down trees is not one of them but I've had a few driver do some "unauthorized landscaping"

 

[Rob]

Thanks for the reply, it is good to know there are other companies doing what is takes to get the job done. You really went above and beyond for the customer. I have done a lot of crazy things to get freight delivered but cutting down trees is not one of them but I've had a few driver do some "unauthorized landscaping"

I have and we still deliver nursery stock all over Ontario Quebec and NY and have done some landscaping ourselves at times. Went just down the street from the idiot in Ottawa's house that is not good enough for him there last spring with a load.

 

[EricG]

It all comes down to the driver. If they don't feel it's safe to drive, please park it until it's safe. It's really that simple.

I had a local delivery last week (a 74' x 16' x 15' modular home). We had our sales guy do a site visit, we had our PM do a site visit and we had the owner of our company do a site visit. In the end it would be reasonable to expect a truck and trombone trailer deliver to this location. However, the driver has a HUGE truck. It's his truck, day cab and elongated chassis where the fifth wheel is way back from the front bumper makes the truck, trailer and load longer than expected. Driver made the call to have 3 loads of gravel dropped and compacted in order to widen the base of the driveway. had he not done so, this shipment would be turned over in the ditch.

When a load is under the care of an experienced driver that knows his truck and knows his skill, do whatever they say and respect their decision when it comes to safe operation of their equipment.

Anyway, everyone has to expect delays in the winter. Remember: your lack of planning does not increase my sense of urgency. I'll help as best I can, if I can, when I can with the tools I have.

Keep well,
Mike

+1 Very little makes up for an experienced, talented, safe and diligent driver who cares about his truck, the freight, and the customer! Kudos to your driver!