Motive / Keep Truckin ELD

[LrgCar]

YESSIRR been dealing with this all week, here's what they came back with:

"We wanted to inform you that the current AT&T roaming outage is causing delays in updates to the Fleet View (location and trips data ) for Units. Please be assured that devices in the field should remain unaffected and will continue to operate as expected they will be updating with a delay on the fleet dashboard.

We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue. For updates please refer to the status page. https://status.gomotive.com/

We will send you an email once we have an update. Meanwhile, your patience will be highly appreciated."

We are having the same issues with Samsara. Seems to be across the board with US Cell carriers.

 

[truck05]

Thanks for the update.

As much as I hate being the "eye in the sky" it sucks not knowing where all our trucks are at the click of a mouse.

 

[Jim L]

Our devices are current now and have backfilled previous recorded data. It looks like the issue has been resolved.

 

[boxermom]

Anyone out there using this system?

Used to be called Keep Truckin and changed their name to Motive.

Thinking of a making a switch as my Geotab units have been having intermittent service outages and several units have just stopped working.

Thanks!

terrible option for ELD. They mess with your electrical systems in the trucks! The customer support and billing is unorganized chaos. We are not happy with Motive and wish our contract was over! Terrible option in our experience!

 

[dad2andrew]

Been using Motive for probably close to 5 years, no issues on my end.

 

[MLCAR]

Been using Motive for probably close to 5 years, no issues on my end.

same here, curious @boxermom what trucks do you run? are you using the 7 pin adapters or the hardwire connectors to the fuse box? we run both and haven't had any issues so far.

 

[Phantom T]

Might want to verify the correct cords/wires are being used. We have an owner operator that had the wrong cord and it triggered all kinds of fault lights on his dash.

We have occasional issues with Motive. - Sometimes there’s trouble updating and our office staff get worked up thinking a truck is not where it should be. Our drivers sometimes have issues with the App freezing in drive mode which is a locked screen so they can’t log off or fill out a post trip inspection. Other than that I think it’s decent .