How to fix an error on your Level ll CVOR

[Chica]

Hi all!
We recently ran a level ll cvor to provide to our insurance for renewal. Our jaws dropped when a violation came up for a driver we have never heard of, at an inspection station that is not on a route we travel, but apparently filed under our CVOR and license plate. It is for a plate we no longer use, that does not have an active registration. I went around our yard wondering if the plate had been stolen. Sure enough, I found both plates intact, not stolen. The driver was convicted of driving with a suspended license! I told my insurance broker to hold off presenting it for a couple weeks while we investigate. She knows we are not employing this driver; we have been with this broker for 15 years and she knows us well. I contacted "analysts" at cvor @ontario.ca to explain my case. At the time of the inspection at the weigh station, they surely must have checked to make sure the ownership coincided with the plate. It would not have matched, unless there is a larger criminal organization at work cloning plates and ownerships. At any rate, the plate was not active at the time, and the driver was not cited for driving a truck with an inactive registration, so I am sure at some point in data entry, someone transposed 1 or 2 digits of the plate and entered our plate in error. The problem is getting accountability from the Ministry of Transportation. They have been investigating this for over 2 weeks now and just keep saying they are investigating. Meanwhile, my insurance renewal is approaching. My broker said she would go to bat for me and explain what we think happened. The thing is, we are VERY SMALL company and I am afraid the insurance is just going to deny renewing our policy based on this conviction. Our neighbour is a senior officer with the MTO and he said this does happen occasionally and it is very hard to get it off your record, unless the inspecting officer had the wherewithall to take photographic evidence of the plate and ownership at the time of the incident. Does anyone have any input that could help me here? Am I overreacting to this? Thank you. Bonnie
p.s. Yes, I should have turned that plate in when we were done using it. I am going to do that now.

 

[Igor Galanter]

May be not exactly related, but some years ago my bank made a boo-boo while I was paying my taxes and my cheaque came back NSF from CRA. While bank was investigating I asked them to provide me with the letter about it. Did send it in and was provided more time to settle without penalty.
Hope it helps, eh..

 

[MLCAR]

I wouldn't hold your breath waiting for the MTO to get back to you quickly. Took them 3 months to send me a form online to update our Company details and hasn't been updated since october of last year.... Just curious if the driver is not with you folks anymore, couldn't that be shown as proof to the insurance company that it shouldn't be under your CVOR?

 

[Jim L]

Mistakes do happen and is the reason why you should check your CVOR regularly. Just be careful that you're not looking at a conviction date as opposed to the event date. It may have been that the plate was registered to you at the time of the event but the MTO finally got around to a conviction. It is very odd that you are unaware of the driver's name but the plate if familiar to you. Hopefully your employee did not let someone else drive the truck without you knowing about it.

If that is not the case, I hope that your insurance company will understand if you provide them proof that you have reached out to the MTO to get this resolved and the review is pending.

You may also want to consider reaching out to the scale location directly and asking to speak to a supervisor. They may have a little more opportunity to review the file and speak to the officer.

 

[Chica]

Thank you Jim. Just as an update. We are a family business, so the driver did not lend out the truck, The incident date was last August and the conviction date was January. The plate was not active at either of those times. We don't even know who the driver is at all. I am sure the person entering the incident into the database made a typo. The theory of plates and ownerships being cloned is very far-fetched, but who knows what criminals are up to these days. I did call the scale personally, and because we have no information as to who the officer was that wrote up the incident, they told me to write to the CVOR email for help. I wish there could be more accountablilty here with the MTO....

 

[Chica]

I wouldn't hold your breath waiting for the MTO to get back to you quickly. Took them 3 months to send me a form online to update our Company details and hasn't been updated since october of last year.... Just curious if the driver is not with you folks anymore, couldn't that be shown as proof to the insurance company that it shouldn't be under your CVOR?

Thank you Mlcar. The driver is not known to us. Never worked for us. Never heard of him. ...

 

[Flat Freight]

Reach out to Jodi Burness at Burness Paralegal :
519-285-5438

232 Dundas Street
PO Box 190
Thamesford, Ontario N0M 2M0

cost a few bucks , but she is great
Last year we were rear ended in the GTA & the other driver left the scene
he was found in a nearby neighborhood & charged with Impaired , leaving the scene , ETC

However when we ran our CVOR as we do monthly & it showed our driver was charged with impaired ,what a nightmare to try to resolve on our own lol.

Turns out the OPP , as we suspected made an error in the paperwork
Sent the file to Jodi & She reached out to her contacts in the OPP , had the correction made & contacted her MTO Contacts & had it off our CVOR within a week , maybe 2 at most

 

[Chica]

Thank you Flat Freight. I am getting a package ready proving the vehicle those plates were attached to was taken out of service in 2022.. They must certainly check the ownership of a vehicle and write the vin on a report somewhere. If I don't have any luck, I will take your advice. Thank you. Bonnie

 

[bubba-one]

You need to find out who the inspecting officer was, contact him/her and prove the facts of their wrongful inspection report and ask to have it re-written. Hopefully the officer still works there, as they do tend to come and go at times.

 

[Chica]

Hello everyone. Just an update. I started this thread about 1 day too soon, because the following afternoon I got an email from the MTO. The conviction has been removed from my CVOR. Someone made a mistake when inputting the license plate in the system and they finally corrected that. Some things I have learned and am posting her for anyone in the future:
1. If this happens to you, email CVOR@ONTARIO.CA. Write "CVOR ANALYSTS" in the subject line or it will delay your inquiry by several days.
2. You can call the inspection station, but if this randomly appears, as it did with us, they can't help you because they have no way of knowing who the officer is. We had no paperwork to reference.
3. Keep on them. For the first 2 weeks, their responses were sporadic, until I started blasting them every day demanding a response.
4. Oh and don't keep plates from trucks that are not in service. Don't keep them on the truck. Don't keep them in your office. Turn them in the the MTO for disposal right away!
Thank Heavens that the officer that made the mistake still worked at that location. As Bubba-One said they do move around. And I had prepared a large amount of evidence to prove that it was not our truck involved even if he did move locations.
Thank you all for your input. Appreciate it!