Geotab Devices Failing / Unavailable

[jonny-chicken]

Good Afternoon All,

We have been using Geotab for ELD since mid-2020 and it has been sufficient.

Unfortunately, some of the units, the Geotab Go, have stopped working and need to be replaced.

What's worse is, I can't seem to get any replacement units as they are back-ordered.

I have been asking since October last year and still nothing.

Anyone else hearing this?

Or, has anyone been able to source these devices lately?

 

[Navigator]

Ouch... that sucks!

We have People-net. I don't love it that's for sure. Always issues, though fewer now then there used to be.

I think Mr Ludwig is using Issac. That's what everyone I talk to recommends.

 

[bellcitytransport]

Omnitracs was saying the same about their IVG platform. On back order with no ETA provided.

 

[jonny-chicken]

Back in stock... Just got a few this week.

 

[LADYCHAMPAGNE]

I ordered my 3G replacements early.

I have a few extras if anybody is in a jam

 

[tasuinam]

Omnitracs was saying the same about their IVG platform. On back order with no ETA provided.

They told us that - but we got it in two days

 

[Jim L]

You got IVG units? When did you get them?

 

[tasuinam]

You got IVG units? When did you get them?

About two weeks ago

 

[jonny-chicken]

Wondering if anyone else out there who is using Geotab ELD is having problems with units failing...

We have had at least 5 units fail on us over the past 8 months or so and it is getting frustrating dealing with it... The people I'm working with at Geotab keep claiming that they have a near zero failure rate, but that's not been my experience.

Any other Geotab ELD users out there that can comment on this?

Thanks!

 

[jonny-chicken]

What the hell? Am I the only one who got sucked into this vortex? haahahaa...

 

[MLCAR]

What the hell? Am I the only one who got sucked into this vortex? haahahaa...

sounds like it man. we use KT (now Motive) bit on more pricey but works well, haven't had much issues.

 

[vanspek]

We use Isaac for ELD. I see the odd carrier come to our yard with Geotab but they usually are 1-2 truck operations.. I use Geotab for pre ELD trucks for tracking purposes and don't have any issues.

 

[A.R123]

Good day everyone, can anyone give service reviews on Geotab? we have a small fleet of 5 trucks and their quotation is most competitive so far but we don't know about their service. Any help would be appreciated.

 

[jonny-chicken]

Good day everyone, can anyone give service reviews on Geotab? we have a small fleet of 5 trucks and their quotation is most competitive so far but we don't know about their service. Any help would be appreciated.

Hello,

We had a short period where there were many issues with connectivity back in 2022... I was told afterwards that it was something to do with cell signals and that they resolved the issue. Service has been stable and steady since we got past that.

 

[A.R123]

Hello,

We had a short period where there were many issues with connectivity back in 2022... I was told afterwards that it was something to do with cell signals and that they resolved the issue. Service has been stable and steady since we got past that.

Thank you for confirming, we'll proceed with them.