dispatch23
Member
5
I used to use Bestway as a preferred carrier but after my most recent experience, they have made the DNU list.
I reached out to John to get a rate and their availability for 1 crate from Mississauga to Syracuse, NY.
He gave me the rate told me he could do it so naturally I sent over the confirmation. This was later in the day so the next morning (day of pick up) I asked them to confirm they had received my confirmation. Sent to John and their dispatch email. Didn't hear anything back so I phoned. No answer, tried every extension, number you name it. Still no answer. After sending email after email and phone call after phone call, finally reached someone who said they didn't have it entered and to resend and they would get it done right away. I resent it and asked them to confirm once received, still nothing. I got through to someone who placed me on hold for 10 minutes only to hang up on me. I sent them an email letting them know I would be covering with someone else and they finally answered (at 4:30pm) saying they had it entered in their system now.
NEVER WILL I USE THEM AGAIN
I reached out to John to get a rate and their availability for 1 crate from Mississauga to Syracuse, NY.
He gave me the rate told me he could do it so naturally I sent over the confirmation. This was later in the day so the next morning (day of pick up) I asked them to confirm they had received my confirmation. Sent to John and their dispatch email. Didn't hear anything back so I phoned. No answer, tried every extension, number you name it. Still no answer. After sending email after email and phone call after phone call, finally reached someone who said they didn't have it entered and to resend and they would get it done right away. I resent it and asked them to confirm once received, still nothing. I got through to someone who placed me on hold for 10 minutes only to hang up on me. I sent them an email letting them know I would be covering with someone else and they finally answered (at 4:30pm) saying they had it entered in their system now.
NEVER WILL I USE THEM AGAIN