Do you often work for free? If so, I have a lot of freight to send your way.if a shipper requests a no charge return
The return of damaged goods has absolutely nothing to do with the outbound load, or the damage claim. Whether you decide to return them for free is of course your choice, but everything you have mentioned is a separate transaction. It would be advisable to not muddy the waters by trying to combine them.
The fact that this question was even posted goes right to the very point @loaders and I were discussing ... namely the number of people, brokers, carriers, shippers, and receivers, that do not know how to handle a damage claim, let alone even begin to process one.