There are really two types of delays: The first involves chronic delays that are due to the shipper not being organized or not caring about delaying trucks. The second type are delays that are exceptional and usually due to a crane breakdown or weather or some unforseen circumstance. As regards the first cause.. I won't work with them as they tend to be hard to work for all 'round.. and the second.. they're my customer and I'm not going to charge them and make their pain worse.. I will however pay the carrier for the delay as it is not the carrier's problem.