We routinely photocopy the DTOPS renewal and put in the cab with the driver's authorities. We have been asked a few times by border guards at the beginning of the year for proof of renewal, but never a situation like yours, Bigt
All our drivers have renewed copies which clearly show the date they were renewed on. but there is one or two officers at this crossing, not even want to look at that renewal copy, instead told driver either pay or go back to Canada. and it happened more than one time.
At that very moment, I imagine there is nothing a driver can do except pay the crossing fee. If I was a driver, I sure wouldn't start getting into it with an officer. But there must be a number you can call and ask for "information" as to whether this should be happening or not.
Yes, our safety department call and spoke with some one and he said it is illegal to charge like this. we sent them the renewal copies and receipts for charges which shows officer name on it. He said he will talk to that crossing and will educate them. let's hope they don't get mad and start pulling trucks for no reasons.