TransAction
Well-Known Member
20
Hi All,
I have a current situation that is not new, but hoping to get feedback from you guys and gals. We have a client who ships with us regularly and it's typically JOT manufactured goods for warehouses across Canada and the USA. In short, at times we pull trucks out of our asses last minute for them regularly.
In this instance they had 2 conveyors that needed to be in Montreal next day that where about 20' x 3' ea. at 1000 lbs. ea. They typically don't give us a lot of detail on the freight just what type of equipment they need asap. This particular scenario required a 53' foot dry van, they called it in a 2pm and that day we got one there at 4pm to be delivered next day in Montreal. It picked up and upon delivery we got a call from our customer, severely angered that the freight was damaged.
Trying to be as short as possible here, take a look at the pic I am attaching seeing how they loaded this freight. They are complaining that the driver showed up with no straps so they used one of their own. Our stance is, they never asked for straps. That being said, should the driver had accepted the way this is loaded? Who is at onus here? Looking forward to your feedback.
I have a current situation that is not new, but hoping to get feedback from you guys and gals. We have a client who ships with us regularly and it's typically JOT manufactured goods for warehouses across Canada and the USA. In short, at times we pull trucks out of our asses last minute for them regularly.
In this instance they had 2 conveyors that needed to be in Montreal next day that where about 20' x 3' ea. at 1000 lbs. ea. They typically don't give us a lot of detail on the freight just what type of equipment they need asap. This particular scenario required a 53' foot dry van, they called it in a 2pm and that day we got one there at 4pm to be delivered next day in Montreal. It picked up and upon delivery we got a call from our customer, severely angered that the freight was damaged.
Trying to be as short as possible here, take a look at the pic I am attaching seeing how they loaded this freight. They are complaining that the driver showed up with no straps so they used one of their own. Our stance is, they never asked for straps. That being said, should the driver had accepted the way this is loaded? Who is at onus here? Looking forward to your feedback.