HI there. This question doesn't necessarily have to do with trucking insurance. I just called my credit card to initiate a claim for a pair of new glasses that was lost or stolen on an airplane. I have all the proper documentation. It looks like insurance companies are playing a game called, "Playing with Words". I did not see an actual person take the glasses as I was asleep for most of the flight. It is possible they were stolen is one scenario ( they were brand new Ray-Ban's with a prescription). It is possible that they fell out of my bag and were left on the airplane is the other. The airline has not located them. In which case, they were lost. My policy covers lost or stolen items. Now it seems that the insurance considers something "lost" if you know where it is, but can't get to it. ?????Huh???? She said if I was in a boat and dropped them in the lake but couldn't get to them at the bottom of the lake they would be "lost". Those were her words. She said my glasses however, "mysteriously disappeared" ????Huh???? That means I don't know what happened to them. Those were also her words. She said that items that "mysteriously disappear" are not covered. Isn't that the definition of lost, I asked, "something that cannot be found"? When something goes missing and you don't know what exactly happened to it? Am I going nuts, here? At any rate, I asked her to send me a copy of the policy with the definition for both terms, and she said they don't have any definitions. Huh???? So do they go by the definition in the dictionary, or what? Or they leave each case up to the interpretation of the claims aduster and the mood they are in that day? Sorry for the ramble, but it just sounds to me like a made-up way to deny claims. Anyone have a similar experience?