Has anyone had any service issues?
Based on your information it makes it seem like you did not verbally advise them. My motto is always advise all details to dispatcher before booking.Put him on an outbound to PA, carrier confirmation states specifically to scale at the shippers once loaded... they literally have one at the same place we are shipping from, dispatch says its not company policy to scale before rolling, waits until hes driven 6-8 hours/ at the border and advises he is 1,000 lbs overweight, and won't continue to roll because we're trying to 'swindle him' into taking more weight than he agreed to take. DNU see ya!
I wish that was the case, but I did tell them verbally. Verbal confirmations turn into he said she said situations, that's why I write it right on the piece of paper you sign and send back to us before you even roll your driver. I can't think of another easier way than blatantly stated on the carrier confirmation, and a verbal 'please have your driver scale before he leaves the shipper.'Based on your information it makes it seem like you did not verbally advise them. My motto is always advise all details to dispatcher before booking.