Hello everyone,
I have a situation i need help on. We were doing a shipment for One of the US broker. Load did not get loaded on the day it supposed to be and get loaded next day. 400 Miles and we supposed to deliver next day, originally, so we informed the broker that they need to re schedule the delivery appointment since they are the one who supposed to make appointments. They never did, and dispatch waited for them to give us an appointment. Now they claim that we never informed them, that we got loaded next day and ask for re schedule delivery appointment. Product was time sensitive and customer refused to take after certain time. We have paper trail showing driver got loaded almost 22 hours later, next day and they accept that load was loaded next day but are claiming the product. Claim is about $25000 USD. And they are holding about $50000 USD they owe us for moving other freight not related to same shipper.
I have a situation i need help on. We were doing a shipment for One of the US broker. Load did not get loaded on the day it supposed to be and get loaded next day. 400 Miles and we supposed to deliver next day, originally, so we informed the broker that they need to re schedule the delivery appointment since they are the one who supposed to make appointments. They never did, and dispatch waited for them to give us an appointment. Now they claim that we never informed them, that we got loaded next day and ask for re schedule delivery appointment. Product was time sensitive and customer refused to take after certain time. We have paper trail showing driver got loaded almost 22 hours later, next day and they accept that load was loaded next day but are claiming the product. Claim is about $25000 USD. And they are holding about $50000 USD they owe us for moving other freight not related to same shipper.