Mr. Ludwig,
I can say this is the first time ever I have to disagree with you, but it's ok, had to happen eventually. Issues have mostly been with the weekend service provided by Livingston. I've had paperwork sent a full 24 hours in advance, and still drivers sit at the border for 12 hours. I research the hell out of these ones too, confirm that the carrier sent paperwork on such and such day at such and such time, confirm that the client is in good financial standing with Livingston (sometimes that can be a reason for a delay), but still it takes a day to 36 hours from receipt to actually set up the clearance? Not acceptable.
I hope that the team service waiting time we charge the customer and pay the carrier is recouped from the customs broker, but then again I'm sure they have terms and conditions that make them 'untouchable', even for delays caused by under staffing. For the record, the client with the team WT charges - they've changed to Buckland Customs. Not a single issue since, freight is set up long before the carrier gets to the border, the way it should be.
Keep well,
Mike