i did contact the shipper and he asked me not to contact his customer ) Giant Tiger- which i honored. Then he ignored any follow up emails.
so we have turned it over to a collection agency and advised Load Link and we have lawyer writing up letters to send to all parties.
No one ever wants "their customer" involved but when it comes down to the nitty gritty...you need to be paid for the service provided. Of course they don't want you contacting their customer but you have a legal right to do so. And if the matter was taken care of and your dilemma acknowledged - you'd go away quietly.
If legal is involved then leave it in their hands - that's what you pay them for. Good on you for following thru - regardless if it's $1200 or $12,000 dollars. Wrong is wrong.....