I booked a load with them that was a trade show. I stressed that it was a trade show booth and they agreed to take it. This morning I called to check on it and the driver checked in at 8am and was waiting to get loaded. Around 10:30 I get a call saying they are still waiting, which i explained it is a trade show there is almost always wait time and for the driver to keep track of his in and out times. At noon I get a call saying their policy is that they do not accept trade show booths as loads and need to cancel the load. I asked why when I booked the load did they not tell me that they don't do trade shows. They told me it was a new employee that had booked it but I was also not told once by the other employee that was giving me updates that they do not do trade shows. Basically they left and are asking we still pay the wait time.