I may have a small claim on an order. Shipped a couple of machines via Fedex.. they arrived.. BOL signed off clear, but now the receiver is saying he's missing four bolts that should have been attached to each machine via a packet. I told him I would forward his concern on to the shipper.. I have no idea about any bolts.. nothing mentioned about those at time of shipping and no mention of bolts on BOL. Likely going to decline the claim on that basis but curious about what others would do.