possible claim: how would you handle?

Freight Broker

Well-Known Member
#1
I may have a small claim on an order. Shipped a couple of machines via Fedex.. they arrived.. BOL signed off clear, but now the receiver is saying he's missing four bolts that should have been attached to each machine via a packet. I told him I would forward his concern on to the shipper.. I have no idea about any bolts.. nothing mentioned about those at time of shipping and no mention of bolts on BOL. Likely going to decline the claim on that basis but curious about what others would do.
 

PackRat

Site Supporter
#3
It's highly unlikely that all 4 units are missing the same thing from each unit as a result of carrier. It sounds pretty clear the shipper didn't send them....OR...they are all attached on 1 unit somewhere and the receiver hasn't found them yet. What did the shipper say?
 

Freight Broker

Well-Known Member
#4
Shipper hasn't said anything.. I guess they realize that with a BOL signed off clean there's very little recourse. I tell them unless its explicitly noted on the BOL at time of shipping I can't do much about it. Likely the bolts weren't shipped.. or somehow fell off.
 

chica123

Site Supporter
#5
I am a little surprised that the shipper has not responded, though. You would think they would be quick to reply with the exact supposed location of these "bolts". Are these million dollar bolts? I would think in the spirit of good business practice, the shipper would like to resolve the matter, either by sending new ones or helping the customer locate the original ones, etc, etc... Unless they are million dollar bolts, that is. Then it could get a bit messy....lol. But I certainly don't see how you would would have to be liable, Freight Broker.
 

PackRat

Site Supporter
#6
I'm reminded of a few years ago delivering a piece of assembly line equipment to a food company. Picked up and delivered on the same truck. Clear POD...couple days later we received a picture of a damaged safety cover. Clamshell casing with a key in it that covered some controls. The key was bent over and there was a scratch on the casing. So maybe 10 bucks for a new key and some polishing compound or touch up paint. They tried claiming freight damages and the claim was......coincidentally.......the exact same amount as the freight charges. Well isn't that funny! LOL....I told them it delivered on a clear POD and it sat on the receivers dock for 2-3 days before anyone "found" this concealed damage so if they wanted to go to court I'm happy to meet them there. Got my invoice paid and never hauled for them again.
 

Freight Broker

Well-Known Member
#7
good question.. not sure about their value yet, but the receiver sent me complex engineering drawings, so I'm guessin these bolts are a little pricier than what one could pickup at Home Depot. I'm not getting too nervous about it yet.. If anything it's a reminder to them/me/others to be as detailed as possible when completing a BOL.. "One machine" in the description doesn't say much.. Funny descriptions sometimes.. I've seen.. "a box"..."some steel".. "freight items".. etc.. Would hate to defend that in a court if it came down to that..
 

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