I would classify Maple Gate as more of a forwarder than a carrier. They pick up most of their outbound freight on their own trucks or use cartage. They will fill a trailer and hire a carrier to run the line haul and then use either the carrier or cartage to deliver. Basically the same business model that many well known carriers use to move LTL. I don't know how they market themselves though.
The company used to be more solid and larger at one point but the owner apparently has other interests and had someone else running it. That person apparently didn't do a very good job. The owner wants to rebuild but I'm not sure how ... he's not a young guy by any means.
These guys are complete morons ! They ordered a truck from our company, sent the rate con - My guys show up and the freight is missing. Maple advises that it will be at their dock in couple of hours.. The driver sat there for 5 hours and then maple cancelled the load saying it is not going anymore. We asked for a TONU and asked us to wait for a week until they can finalize that. It's been 5 months now - Never seen the rate con. When we called them - we were told they don't pay TONU....
I got Ripped off !!!
The problem with this type of 'carrier" is that they are a dock only operation. They outsource cartage at both ends, outsource line haul, but market themselves as a carrier. Too many different companies involved and when there is a hiccup with anyone of them it can get ugly real quick.
We had one of the most frustrating ordeals with these jokers a few weeks ago. They dropped our freight on their agent's dock in California, we needed to recover it and were told by MG it was ok to go the following day at 7am. Our truck sat there until 4pm before they loaded it, basically laughing at our driver all day. The good folks at MG stopped answering the phones around 3pm, even their classy owner said he would 'take care of it right away', then he stopped picking up his calls.
Hello, I am the new general manager for Maple Gate and I look forward to working with all of you fine people. Sadly, the owner of Maple Gate is NOT very computer savvy and was left a very large mess to clean up by the previous general manager. I am happy to say that Maple Gate is back on track and will be better than they ever have been. I welcome any and all comments and inquiries to my personal email. Reach out and let's get acquainted with the new and improved Maple Gate. Customers first !
I am sorry you feel that way Victorious, please call me and we can discuss. My name is Cameron and I know I have some issues to address from the past. We are happy to invite you all to the New Maple Gate.