Absolutely terrible. Took a hot load from us a couple weeks ago. We needed updates every few hours, and he gave them to us each time we called, even up to the time he confirmed delivery. Six hours later, we found out their driver never even crossed the border. He spent all day lying, then claimed he was confused...right.
For some reason, another load was tendered to them yesterday for pickup today. Called him to check if on schedule for pickup, and we're told they were unable to free up a driver. I see this as a positive for us. Saved us the headache of listening to more lies any longer.
On the top of our DNU.