People will do the darndest things when they feel they're not responsible. Some years ago I had a carrier who threw away his hardwood dunnage after completing every load. After the first time this happened I spoke to his wife (he himself wasn't very communicative), and she assured me she'd speak to him about it. But it went on and on.. they were doing a terrific job except for that one detail. So month after month I simply took it off his settlement.. $80.00 on every load for a year and a half. and then suddenly.. the light went on in his head: "WTF you charging me dis.. fo"?? he sputtered. I explained to him that HARDWOOD dunnage takes years to grow and that only a complete idiot would simply throw it away after each trip.