How long ago have you done business with them? They did not communicate with us at all. We had a sealed trailer they cut the seal, cross docked and stacked our freight without letting us know anything.I-WAY has handled 5 shipments (last quarter 2017) for our Brokerage side w/o issue.
That being said, all loads were fairly straight forward and communication was OK.
Pretty sure there is another recent thread out there outlining re-brokering and shady activities..
They did 22 loads for us in the last 10 months, however, as the saying goes. Only as good as your last load. They did all they could to mediate the situation but in the end, the product arrived 2 weeks late resulting in a significant cost to our customer. Up till this, they were amazing. They got greedy using the empty space left by our shipper on the trailer and in the end it costs big. I hope they learned from it and won't risk anyone's business in the future.Nothing recent but they did 5 orders for us last year and would use them again.