We recently had a situation where a driver was loading in TN to come to Calgary and Edmonton. There were pallets stacked on top of pallets and the load was quite shaky. The pallets collapsed once and the shipper was hesitant to fix it. They finally did but the load was no more safe than before. The load needed to be tarped and there was no tarping station so our driver refused to tarp. I got a call from my customer saying that my driver didn't have tarps and that we knew this was a tarp load. My driver sent us pictures of the load which I forwarded to my customer. The shipper reworked the load again and tarped the load for my driver all the while apologizing. My customer had no idea that the load was as bad as it was.
It sometimes makes us unhappy but I'd rather have a driver refuse a load than take one that is unsafe or illegal.
It sometimes makes us unhappy but I'd rather have a driver refuse a load than take one that is unsafe or illegal.
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