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Feedback on Trans+Plus Dispatch Software

Discussion in 'Starting a Trucking Business' started by thebluffs1, Dec 22, 2014.

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  1. thebluffs1

    thebluffs1 Site Supporter

    We have been a transplus customer for more than 15 years, and their unspeakable arrogance yet again seems to indicate their complete disregard for customers, and their perception that customers are completely unecessary for their continuation of their business.
    I'm at my wit's end with them.
     
  2. Jim L

    Jim L Active Member

    We have used Trans+Plus Software for years now. I have found that they have been stumbling a bit as they work on the upgrade from VB to .NET. I'm sure that there are lots of challenges - especially in our industry where we have so many systems to be compliant in - ACE, ACI, integration with satellite, websites, fax servers, emails, finance systems etc. etc. I hope that once they get on track with their .NET upgrade they will be able to provide the ongoing service that needs to be addressed.

    I have never had an issue with arrogance from their support staff but I don't call often with support issues unless they are show stoppers. I have found ways to usually figure it out.

    After hours I call and leave a message. I also email support. I usually get an answer within an hour.
     
  3. whatiship

    whatiship Well-Known Member

    We were one of the first carriers to buy the Transplus system. They have always been good to deal with however like most companies as they grow it is difficult to maintain the same level of service. Especially successful software companies!.
    It always amazes me that companies whose entire business is geared to one segment of industry (trucking) and yet their hours of operation do not even come close. It is very frustrating when you have a glitch at 5:01 pm on a Friday and the next tech than can do a 2 minute fix is not due in till 9:00am Monday.
     
  4. Michael Ludwig

    Michael Ludwig Well-Known Member

  5. thebluffs1

    thebluffs1 Site Supporter

    has anyone else experienced a significant deterioration in their level of service and an increase in the arrogance of their support and sales staff?
     
  6. Kelly Money

    Kelly Money New Member

    I mean TMW's TruckMate (Maddocks) and TotalMail and was referring to our experience. Of course if you use TMW for dispatching this is irrelevant. Our driver communication solution integrates with TMW Systems.
     
    Last edited: Jul 19, 2013
  7. If you are considering TMW...I did an implementation of that product at another place. Excellent support from TMW, but its because you need it. Very Complex, almost spiderweb like if you know what I mean. All reports must be customized in Crystal. Figure on a year for full functionality and understanding.
     
  8. thebluffs1

    thebluffs1 Site Supporter

    Kelly Money - do you mean TMS integration as opposed to TMW?
     
  9. Kelly Money

    Kelly Money New Member

    Thebluffs... the reality is all dispatch software started from one customer or, as is the case with my team, the software was built by a trucking company and it was successful enough to establish a separate, independent business around it. The trucking company now only serves as the bank. That's why we've been around for 10 years and will be for a long time.

    The key to selecting a provider is industry credibility and understanding. It has to be installed quickly and not take up additional resources, it has to be easy to train and get the job done, and it has to be supported by people who become an extension of your tech department, guys who know EDI and know how to integrate with legacy 400 systems, TMW, tracking systems, wireless hardware and so on without blinking an eye.

    If the cost is lower than the competition and the company is 100% Canadian, and the management are trucking vets, that's a bonus. Actually, its what everyone should expect from any technology provider these days.
     
  10. RoadKing

    RoadKing Member

    Thanks for your response. Do you do LTL? Could you please advise what do you like in transplus which you didn't find in other systems? Also if you could name the systems you are comparing transplus system I would really appreciate.
     
  11. thebluffs1

    thebluffs1 Site Supporter

    We use transplus for a fleet of about 65 tractors...the best solution by far of any i have worked with in this industry. I've had the misfortune of working with too many of the "developed for a single client now being sold as standalone solution" to have patience with them anymore...they may be competitive on price, but their functionality is limited by the fact that they are designed for only one business model.
     
  12. Kelly Money

    Kelly Money New Member

    I've priced out many systems and typically the base cost is anywhere from $12k to 50k, not including monthly support fees which can be extravagant. Its because the larger a company gets, the more it costs to maintain the smaller guys.

    We are fortunate to be in a position where the software wasn't developed out of the blue, but for an long-time LTL customer who has supported our business tremendously since the beginning. Its no stretch of the imagination to provide our dispatch solution for a quarter the cost of a competitor. This means we can sell to small operations who are prepping for growth, and act as their IT department.
     
  13. RoadKing

    RoadKing Member


    You are right, I checked with their sales you will need atleast 15-20 trucks to justify the cost
     
  14. I only have 5...My personal opinion is 20 or more to justify the cost....but that is purely subjective
     
  15. allfreight

    allfreight Site Supporter

    We have used for years for dispatching trucks (FTL and LTL) and for freight brokering. System works well, lots of stuff behind the scenes like ACE & ACI which make our life easier. Connection to Shaw for satellite info is good. Overall I would definitely recommend.
     
  16. Rob

    Rob Site Supporter

    15 as of right now.
     
  17. RoadKing

    RoadKing Member

    Thanks for your Feedback. If you don't mind could I ask how many trucks you are running now?


    Dave appreciate the Feedback. Could I ask you how many trucks your are running currently?
     
  18. Kelly Money

    Kelly Money New Member

    RoadKing,

    My sincere apologies for the solicitation here, however, I provide a cloud-based LTL dispatching solution designed by the fleet managers at Armour, Western Canada Express, Apex and Overland West.

    It integrates with accounting software, LTL400, as well as a real-time P&D app for smartphones and tablets, and we provide full support and customization. We will beat any quoted price.

    Give me a call any time.
     
  19. I worked with TransPlus from 96-08...once Dave, the former owner got out of support, it was great. Powerful and accurate.
    If I was large enough now I would have it.
     
  20. Rob

    Rob Site Supporter

    We have had it since 2006 and do both LTL and TL. If I can use it anyone can. Customer support is great when I screw up too!!
     

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