Driver's cell information to a broker?


Active Member
As a carrier...........:cool:
Are you ok to provide driver's cell phone to the broker?
OR download their app to driver's phone so broker can track it?
why yes (or no)?

As a broker ............:p
do you even want to dial directly to driver? or have their cell number just in case?
why yes (or no)?


Site Supporter
Generally, no. As a broker I do not want or need to have a driver’s cell phone, provided the carrier’s dispatch department is doing their job of providing accurate, timely information. In certain special situations, such as a late night delivery to an unmanned destination where a crew has to come out specifically to unload, having a drivers cell phone can be advantageous to all parties involved, including the driver himself. Having a drivers cell phone just to make repetitive tracking calls is counter productive.


Active Member
I will actually take it one step further. I will stay away from a carrier if the dispatcher tells me to call the driver directly and offers his #. Again, as Loaders mentioned certain situations might require a drivers # , however tracing is not one of them.


Well-Known Member
Absolutely no. We tell them it is against our safety policy. We tell them to call dispatch for updates. We have an after hours dispatch number for emergencies which is not to be used for updates unless it is a critical time sensitive load and agreed that 24/7 updates are part of the deal. I had a customer call me in the middle of the night to check if everything was on schedule on a routine load to the coast. I returned the favour the next night at 3am to advise him that everything was still on schedule. Never heard from him again.

Michael Ludwig

Well-Known Member
Technically speaking, if anyone related to the transportation transaction calls the driver on either his own cell phone, or his company issued cell phone, the driver best be in On Duty status on his log book if he answers the phone.
Suppose a driver was 7 1/2 hours into his sleep shift, nosey shipper calls him, and driver answers the phone. The date and time of that call was logged by the cell system and the driver's phone in addition to the origin of the call. That simple "harmless" act just put the driver in an On Duty status, negated the last 7 1/2 hours of sleep shift, and could even have possibly put the driver over his 14 hours. If the timing of the call was just right, it could even cause the driver to get out of the truck and do a pre-trip inspection.
Don't ever think that, in today's electronic world, e-records of calls and messages won't one day be corroborated with an e-log.
So, to answer the OP's question ... NFW
I'll put another spin on it. As a Driver if the company I worked for gave my cell number out to a broker, One, I wouldn't be answering the call and two the company I work for would be told that if it ever happens again they'd better start looking for someone to fill their truck because I'd be gone.
As a broker I much prefer to follow "the chain of command" i.e. I speak to the carrier and the carrier communicates with their driver. It's better for the driver that way too.. otherwise he/she is communicating with numerous different parties, and in the event that things go sideways its hard to determine who said what to whom.


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