I can't tell you how many times I've told a broker "The shipper is asking for a pickup number. Do you have that for us?" I understand the "Talk to me" mentality, you don't want someone back soliciting but why is it that a broker doesn't know their customer requires a pickup number and if they do know, why don't they give it to us on the load confirmation? I've heard that dispatch wants to talk to my driver but he won't do anything without clearing it with us so why do that? Also, what's with not giving details about a shipper or receiver? Some brokers (mostly US guys) give the shipper/receiver company name and then put "contact XYZ dispatch for directions. Ever heard of Google? I apologize for this being somewhat off topic but the calling the customer part hit as nerve. Happy Friday everyone!