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Backsolicitation

Discussion in 'Preferred Carrier' started by NULOG, Jun 14, 2015.

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  1. whatiship

    whatiship Well-Known Member

    In a perfect ethical world all parties (brokers, carriers, shippers, recievers,drivers,salesmen) would all play by the same rules. But we all know thats not the case. It all omes down to relationships and whether you want to build them or kill them.
    Ethics sometimes take a back seat to dollars for some people.
     
    Rob likes this.
  2. Nawk

    Nawk Well-Known Member

    The question here was "What would you do?"

    If you feel and truly believe that they made a blatant attempt to swipe the future freight out from under your control.

    If they make no effort to repair any of the relationship between you. Rest assured, they'll do it again. If that's the case; add them to your DNU / Block them on the Link / Out them here (if you choose but members will hopefully form their own opinions of the carrier based on their own experiences).

    If they do attempt to repair the damage... perhaps they deserve a second chance (but that lies with you and whomever is your superior).

    That's where I'd be at on this.
     
  3. PackRat

    PackRat Site Supporter

    I will post by week's end if he doesn't respond...which I know he won't but I'm giving them the opportunity anyway....futile as it is.
    PR
     
    chica123 and weezer like this.
  4. MikeJr

    MikeJr Moderator Staff Member

    So,

    Now that just about every angle has been covered, do we get to know what carrier did the deed?

    Keep well,
    Mike
     
  5. Robsan

    Robsan Member

    Thanks Rob, this is exactly what I was trying to convey earlier, that it's not uncommon for drivers to be handing out the owners business cards. Our drivers all carry my card, BUT, we also explain and make it very clear when it is, and when it isn't acceptable to be handing over a card to somebody.
     
  6. PackRat

    PackRat Site Supporter

    Yes we have a great working relationship. We look after them and they look after us. We have been with this customer for years and they are not only loyal, they are very ethical too and they were put off by the unethical behavior of the carrier so looks doubly bad on them.
     
  7. klodashow

    klodashow Member

    We keep on talking about that carrier that back-solicited from your Customer, but you must have one hell of a good Relationship with him to actually call you and say that the ''Carrier'' asked him for freight directly.
     
  8. ShawnR

    ShawnR Site Supporter

    that's called fair competition, it's not a lead they got from you, they just got it. when you send a truck in, then that lead should not be worked by the carrier...

    as for working with other brokers, that's a relationship game, and I know you don't understand it, but it works when well executed and people are on the up & up.
     
  9. Shakey

    Shakey Site Supporter

    Do all the right things and protect yourself with your clients and carriers, go out and visit your carriers, make them your partners in business. There will always be those days your go to guys are booked and you have to use someone new, be fair and hopefully you will be treated same back and no matter what the time crunch is DO YOUR DUE DILIGENCE.

    Double brokers; back door soliciting will not go away someone will always try the easy path. All you can do is protect yourself best you can and run an ethical business and hopefully your customers will stay with you.

    Don't waste your time and energy on carriers or brokers or customers they are not; find new ones that are!

    All's fair in love and war, enjoy the battle fields folks!

    Cheers
     
  10. PackRat

    PackRat Site Supporter

    As follow up. The Owner was going to "interview" the driver and get back to us. No response as of yet. I am thinking this is an admission of guilt as if he was innocent he would have gotten back ASAP but he knows he was caught "red handed" and the situation has back fired on him. What really drives me mad is there was no reason for this at all. He was paid exactly what he requested and we gave him first right of refusal on every one that came up. We work hard to build relationships ( as noted by the customer calling us to let us know what was going on ) and he just threw it all away. Very frustrating.
     
    Artie and ShawnR like this.
  11. theman

    theman Well-Known Member

    I think the practice is less than ethical. It's one thing for sales staff to be engaging with customers and offering services out, but when one works as a subcontractor for another party, there is an implied agreement of confidentiality. Those rules have to be respected.
     
    ShawnR and MikeJr like this.
  12. Rob

    Rob Site Supporter

    So shall us carriers put the names out of brokers who are into our direct customers on a weekly basis trying to take our customer freight away by dropping cards and packages saying how much better they could service them?

    While I don't agree with back soliciting we all know it happens and will continue to happen. The way hauling Ass put it out that it happened is dirty pool but other than not dealing with them again what else can you do?

    It is the same as brokers who make their business model of double and triple brokering, that is also dirty pool. In this age of the internet there is no need for it but some people continue to do it on a regular basis.
     
    Last edited: Oct 8, 2014
    JayTee, Nawk, chica123 and 2 others like this.
  13. ShawnR

    ShawnR Site Supporter

    you fix it by putting the carrier's name out there, only if you can prove it.

    it's not fair to anyone who has a full sales staff, then we lose customers because someone thinks it's "ok" to back door us whenever they want...
     
    MikeJr likes this.
  14. hauling_ass

    hauling_ass Active Member

    This is a serious question and I'm very curious as to everyone's take on it:

    What is the difference between the driver who gives out his boss's card and the boss who waits a few weeks and calls the customer himself?

    The end result is the same. If your customer is happy with you - no problem. But, there are lots of carriers who will promise great service (they've proven that if they have already been in there a few times) at a lower rate. Then once they have bumped you out, they increase their rates.

    How do you fix this problem?
     
  15. Paul Shteyn

    Paul Shteyn Moderator Staff Member

    If the customer is happy with the service you provide the chances of them leaving is very small. Don't neglect your customers and they will be loyal to you, simple rules of running a business.
     
    Bulldog5221 and Shakey like this.
  16. ShawnR

    ShawnR Site Supporter

    still bad business to give your business card to your customer's customer, just tell them to call the broker they booked it with.
     
  17. theman

    theman Well-Known Member

    It's an old practice that used to work better when the guy at the back door was the one buying the freight. But nowadays, more and more this isn't the case. I believe I know who the carrier is before even mentioning anything.
     
  18. MikeJr

    MikeJr Moderator Staff Member

    Absolutely and well said! Shippers or consignees could be a great place to recruit staff. Imagine you or your driver go to a location weekly, are professional, on time and a pleasure to work with... Another driver from another company also goes to this location weekly, they develop a rapport with the shipper and soon enough a dialogue about the driver wanting to move or change employers, wouldn't it be handy for that shipper to say - here, call Rob, here's his number!

    Like I said, recruiting staff is way different than soliciting business. How could one be misconstrued for another?

    Keep well,
    Mike
     
  19. Rob

    Rob Site Supporter

    Mike,

    Small companies like myself the owners dispatch buy and sell freight load, drive, bill, safety and compliance ect etc.

    All of my drivers have business cards for myself and my brother.

    The cards are for people that ask for them that are looking for jobs or if the driver has a problem they are instructed to keep there mouths shut hand them a card and say call this number.

    They are not to back solicit as in all honesty I really do not want to deal with a customer that is all about rate the same as if a brokers first question is rate then chances are I will not be dealing with them.
     
  20. ltltrucker

    ltltrucker Member

    Mike Jr and GRoch - if you want to know who this is that passes the business cards out via the drivers - just message me
     

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