We posted a load in Load Link. They called... I explained what was involved. Their first question "How much you pay?" (a red flag should've went up - my mistake I guess). We negotiated a fair price.
Faxed them a load confirmation.
Called them the next morning to ensure they were online to pick up. I was told "Yes, the driver is already there waiting."
Shipper calls a few hours later asking what time the truck would be there to pick up.
Called them back. "Oh, I thought you were calling about another load... I didn't really hear you when you said what company you were calling from. I don't see your confirmation here can you re send it?"
I re-sent (my second mistake) by this time it was too late in the day and the shipper requested that we pick up the following AM. Called the carrier (they apologized) and agreed.
I checked with them the next morning. They confirmed that they got the confirmation and the driver would be there shortly after 8:00 AM to pick up.
Then 15 minutes later they call and ask if there will be any room on the back for one small skid. I said "No. It's a Full Load, Booked as a Full Load, it's a volume load... to the roof and to the back doors.
You guessed it... they showed up to load with a skid in the nose of their trailer.
Now on my DNU list. There are way too many good carriers out there than to have to deal with idiots like these guys.
I am not sure of their service but they had their share of trucks upside down in the ditch this past winter between London and Windsor. They also made the Detroit News this past winter when the trailer axles come off one of their trailers going north bound on 1-75 just outside of Detroit.
The trailer axles ran over a car and fortunately nobody seriously hurt. With all of this going on I would be a little leery putting your freight with these guys. Just my 2 cents.
bspencer - it looks like DWC is offering news headlines but has no direct experience working with Autobahn Freight Lines Ltd.
Here's a true service comment for you though:
2 shipments together in April, Sunny and Javi communicate well and offer regular updates. They pick up when they say they will (at the same ETA given at the time of booking) and delivery apts are on time. I'm happy with their services.